They advise and support MERKUR GROUP users with questions, malfunctions and problems, with the aim of resolving the issue directly.
Your tasks will include recording and processing incidents and service requests, as well as supporting internal processes.
They coordinate complex incidents and service requests between the customer and 2nd/3rd level support and monitor timely solution finding and implementation.
As representatives of the Service Center and its users, you will support our IT projects.
You will participate in our IT change management process and ensure targeted communication with users.
Responsibilities
Your tasks
They advise and support MERKUR GROUP users with questions, malfunctions and problems, with the aim of resolving the issue directly.
Your tasks will include recording and processing incidents and service requests, as well as supporting internal processes.
They coordinate complex incidents and service requests between the customer and 2nd/3rd level support and monitor timely solution finding and implementation.
As representatives of the Service Center and its users, you will support our IT projects.
You will participate in our IT change management process and ensure targeted communication with users.
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