COMPANY OVERVIEW

The Industrial Laboratories Company, Inc. is a busy and growing analytical testing laboratory located in Denver, CO. Industrial Laboratories services a wide spectrum of industries with an emphasis on drug testing services for racehorses, sled dogs, livestock.

Technical Knowledge:

• Operating systems: Windows, macOS, mobile OS (iOS/Android)
• Network fundamentals (LAN/WAN, firewalls, VPN, etc.)
• Software license management and IT asset tracking
• IT ticketing/helpdesk platforms (Zoho preferred, ServiceNow, Jira, etc.)
• Endpoint security, backup, and recovery tool

Skills:

• Ability to communicate and convey concepts, changes, and other relevant tasks professionally and clearly.
• Strong leadership and interpersonal communication
• Conflict resolution and team motivation
• Time management and organizational skills
• Vendor and budget negotiation
• Ability to manage and prioritize technical support workflow

Experience:

• 3-5 years in IT support, with 1-2 in a supervisory or lead role
• Proven experience with hardware/software procurement and lifecycle management
• Experience in administrative duties such as disciplinary actions and payroll/timekeeping tool

• Supervise day-to-day IT support operations and ensure service-level goals are met
• Provide technical guidance and escalated support to IT support staff
• Oversee the purchasing and inventory management of IT equipment and software
• Approve employee time cards, manage scheduling, and coordinate PTO coverage
• Conduct regular performance reviews, administer disciplinary actions as needed
• Maintain documentation and enforce IT support procedures and policies
• Communicate effectively with department heads to assess and fulfill technology needs
• Manage vendor relationships and negotiate equipment/software quotes
• Ensure compliance with internal security and data protection policies

Technical Knowledge:

• Operating systems: Windows, macOS, mobile OS (iOS/Android)
• Network fundamentals (LAN/WAN, firewalls, VPN, etc.)
• Software license management and IT asset tracking
• IT ticketing/helpdesk platforms (Zoho preferred, ServiceNow, Jira, etc.)
• Endpoint security, backup, and recovery tools

Skills:

• Ability to communicate and convey concepts, changes, and other relevant tasks professionally and clearly.
• Strong leadership and interpersonal communication
• Conflict resolution and team motivation
• Time management and organizational skills
• Vendor and budget negotiation
• Ability to manage and prioritize technical support workflows

Experience:

• 3-5 years in IT support, with 1-2 in a supervisory or lead role
• Proven experience with hardware/software procurement and lifecycle management
• Experience in administrative duties such as disciplinary actions and payroll/timekeeping tools

This position is expected to be open through the end of the day on August 15, 2025
Industrial Laboratories is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In perso