IT Support / System Administrator - 1st Level (f/m/d) at Delivery Hero

Vienna, , Austria -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, System Administration, Troubleshooting, Windows, MacOS, Audio/Visual Systems, Customer Service, Communication, MDM, JAMF, Intune, Access Management, Networking, Governance, Compliance, Process Improvement

Industry

technology;Information and Internet

Description

Company Description foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences. Be our next Hero! - Join one of the leading global online food ordering and delivery platforms! This role focuses on managing IT services, resolving complex technical issues for our end users, and supporting video/audio conferencing technologies for onsite and remote events. Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup). Diagnose and resolve incidents across hardware, software, networking, printers, and audio/visual setups. Support advanced audio/visual setups for large-scale meetings and events (2000+ hybrid participants), ensuring reliable connectivity and sound/video quality. Manage IT assets and deployments (MDM: JAMF, Intune), access management (Okta, SailPoint IIQ), and contribute to governance/compliance. Ensure smooth onboarding and offboarding, and maintain KPIs/SLAs for IT service performance. Collaborate with infrastructure and senior IT team members on projects, process improvements, and automation. Qualifications Minimum of 1 year of experience in helpdesk or 1st-level support, with hands-on experience managing workstations (Windows & MacOS) and endpoint devices. Strong troubleshooting skills for hardware and enterprise IT software. Hands-on experience with enterprise-grade AV systems (e.g., Logitech, Poly, Crestron) in large meeting spaces or auditoriums. Ability to work independently and own issues end-to-end. High service orientation and excellent customer service skills. Strong communication skills (verbal & written). Nice-to-Have Skills: JIRA & Confluence usage Configuration management through MDM deployment JAMF, Intune, Slack, and Google Workspace administration Basic IT networking knowledge Access administration through Sailpoint IIQ and OKTA

Responsibilities

The role focuses on managing IT services and resolving complex technical issues for end users. It also involves supporting video/audio conferencing technologies for onsite and remote events.