At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.
As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.
We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.
We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.
For more information, please watch the Chapter 2 Evolution

DOCUMENTATION AND KNOWLEDGE SHARING – 5%

• Establish and maintain an internal company wiki or IT knowledge base to document common procedures, troubleshooting steps, and onboarding/offboarding processes for staff and contractors.

SKILLS & QUALIFICATIONS:

• 8+ years in IT support/consulting or similar role in an SME/startup
• Strong knowledge of Microsoft 365 ecosystem
• Previous experience in managing relationships with vendors in software/hardware procurement
• Familiarity with mobile device management tools (e.g., Intune, Time doctor)
• Experience with VPNs, endpoint protection, and cloud backup systems
• Strong interpersonal and communication skills

THE ROLE:

Permanent role : (20 hours per week)
Location: Hackney
Our client, a fast-growing health-focused organisation based in London, is seeking a proactive and well-rounded IT Support & System Lead to lead their in-house tech support function. This is a hands-on role covering everything from IT infrastructure and cybersecurity to device provisioning, onboarding/offboarding, and managing cloud-based services (primarily Microsoft 365).
You’ll be stepping in to replace an external provider and will play a key role in keeping the business running smoothly through expert support and smart IT solutions.
If you’re a tech-savvy problem solver who enjoys working across multiple systems in a collaborative environment — we’d love to hear from you.