erve as the first point of contact for technical support, resolving hardware, software, and network issues for HQ employees, both remotely and in person

Maintain an up‑to‑date inventory of IT hardware and software, and document IT systems, network configurations, and support procedures

Create, manage, and disable user accounts while ensuring appropriate access controls

Monitor and troubleshoot network performance, perform routine maintenance, and assist with installing and configuring hardware and software

Educate employees on IT security policies and provide training on new systems and tools

Participate in IT projects, support testing and deployment of new solutions, and assist in developing IT policies and disaster recover

Maintain robust and reliable connectivity across our 23 retail locations by utilizing a strong foundational knowledge of network protocols to troubleshoot local outages and assist with physical hardware deployments.