IT Support & Systems Specialist at Backhaul Direct

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT support, Helpdesk, Hardware troubleshooting, Software troubleshooting, User access management, Connectivity support, Systems administration, Microsoft 365, Asset tracking, System documentation, Vendor coordination, Problem-solving, Communication skills, Technical support

Industry

Logistics;Transportation;Supply Chain and Storage

Description

ABOUT THE ROLE BACKHAUL DIRECT LOOKING FOR A MOTIVATED IT SUPPORT & SYSTEMS SPECIALIST TO HELP RUN AND MAINTAIN OUR DAY-TO-DAY IT ENVIRONMENT. THIS IS A HANDS-ON ROLE IDEAL FOR SOMEONE EARLY IN THEIR CAREER WHO ENJOYS SOLVING PROBLEMS, LEARNING NEW SYSTEMS, AND TAKING ON REAL OWNERSHIP. You’ll support our internal team, keep core systems running smoothly, and gradually take on more responsibility as you grow. You’ll also work alongside our Tech Ops team and external vendors to ensure our technology supports the business rather than slow it down. Who is Backhaul Direct? An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Since 2004, Backhaul Direct has grown from a small startup into a major domestic and international logistics provider. Our balanced approach to innovation and customer service allows clients to stay ahead of the curve while receiving personalized support. WHAT YOU’LL DO * Provide day-to-day technical support (hardware, software, user access, connectivity) * Set up new hires (accounts, permissions, equipment) and manage offboarding * Maintain core systems like email, phone systems, and user accounts * Assist with basic server room oversight and coordinate with vendors as needed * Troubleshoot issues quickly and keep employees productive * Track IT assets and maintain system documentation * Learn how different teams use technology and support their needs * Assist with system improvements and integrations over time WHAT WE’RE LOOKING FOR * 1–4 years of experience in IT support, helpdesk, or similar role * Strong problem-solving skills and a “figure it out” mindset * Ability to work independently and manage priorities * Basic understanding of systems administration (accounts, devices, email platforms) * Familiarity with Microsoft 365, or similar tools * Strong communication skills and a service-oriented approach WHAT MAKES YOU A FIT * You’re resourceful and enjoy tackling new challenges * You focus on practical solutions that keep things moving * You want hands-on experience and the chance to grow your IT skillset Why choose Backhaul Direct as a Logistics Account Manager? * Competitive salary + commission opportunities * Casual work environment – Nonexistent dress code! * Strong fundamentals about who we are (Our Fundamentals | Backhaul Direct [https://backhauldirect.com/who-we-are/our-foundation]) * Comprehensive benefits package (medical, dental, vision, life, disability, 401K, PTO, paid holidays) * Strong Internal growth opportunities for high performers This is an in-office position based in Indianapolis, IN Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The IT Support & Systems Specialist will provide day-to-day technical support for hardware, software, and user access while maintaining core systems like email and phone services. They will also manage IT assets, coordinate with vendors, and assist with system improvements and integrations.