YOU CAN CHANGE THE LIFE OF ONE TO CARE FOR THE LIVES OF MANY!

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.
That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.
If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the IT Support Team Lead position today!

POSITION REQUIREMENTS

Education: An associate’s degree in information technology or a related field is preferred.
The equivalent of a minimum of two years’ experience and relevant IT certifications may substitute for formal education on a case-by-case basis.

EXPERIENCE:

• Demonstrated commitment to exceptional customer support, consistently going above and beyond to enhance the IT experience for students and staff.
• A minimum of two years of experience in IT support, customer service, or general technology support is preferred.
• Some leadership and supervisory experience.

SPECIAL QUALIFICATIONS:

• Strong customer service and communication skills, both written and verbal.
• Effective prioritization and multitasking abilities in a fast-paced environment.
• Self-motivated, professional, trustworthy, and detail-oriented team player.· Proficient in PC hardware, software, and audio-visual technologies.
• Knowledge of Microsoft Active Directory and Outlook.
• Preferred certifications include A+, Network+, MCSP, or equivalent.
• Physical/Mental Demands & Work Environment: Ability to lift, move, and carry IT hardware weighing up to 30 pounds. Ability to climb an 8-foot ladder to install, remove, or troubleshoot IT equipment. Works in a typical office environment with occasional local travel required.

• As assigned by Manager or designee, lead and manage Enrollment staff in various areas. Mentor and guide other campus IT Support Specialists, fostering a collaborative and knowledge-sharing environment.
• Assist with development and updates of departmental performance standards.
• Participate in special projects in collaboration with the main campus team to enhance IT services and infrastructure across all locations.
• Provide remote IT support to campuses without on-site IT staff, ensuring consistent and effective technology solutions are delivered to those locations.
• Respond to and resolve technical issues submitted through tickets, email, phone, or in-person requests, including after-hours and overtime work as needed.
• Assist faculty, staff, and students with IT-related inquiries, troubleshooting, and problem resolution.
• Manage campus-level systems, including badge access and camera systems, and provide troubleshooting as needed.
• Install, configure, and update computer hardware and software across classrooms, labs, libraries, conference rooms, cubicles, and offices.
• Collaborate with the Cybersecurity team to address security issues and promote the best practices for safe technology use.
• Perform routine maintenance and troubleshooting of Windows operating systems (workstations, servers, laptops) and desktop applications, such as Microsoft 365, Zoom, Adobe software, etc.
• Monitor and assist in resolving campus network performance issues, including Wi-Fi and wired connections.
• Deliver user training sessions and create clear documentation to enhance understanding and effective use of IT systems.
• Support and troubleshoot classroom technologies like projectors, smartboards, and audio/visual equipment.
• Maintain accurate campus-level IT inventory records for hardware and software deployments.
• Set up and troubleshoot computerized testing systems to ensure optimal functionality.
• Configure, maintain, and troubleshoot enterprise printers to minimize downtime and ensure operational efficiency.
• Coordinate with external vendors and main campus teams to address and resolve IT and instructional-related issues on campus.
• Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screenpal, ERC, etc.)
• Support the installation, maintenance, and troubleshooting of networking hardware; applicants should possess networking knowledge and the willingness to learn.
• Participates in development and training opportunities as requested by the College.
• Other duties as assigned.