About the job

Remote work is NOT possible. A valid German work permit is required. The customer is a major European institution. This position is on‑site in Munich and requires daily presence.

• Required SkillsStrong English communication skills
• Solid IT Support skills (hardware and software)
• Ability to coordinate and guide a team of 6–7 IT Support Engineers
• Strong prioritization and decision‑making skills in high‑pressure environments
• Professional ExperienceLead, mentor, and support a team of 6–7 IT Support Engineers, ensuring high‑quality service delivery
• Minimum 5 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Review and improve the Knowledge Management (KM) and knowledge creation processes
• Share KM best practices and ensure consistent documentation across the team
• Diagnose, troubleshoot, and resolve hardware and software issues
• Ask targeted questions to quickly identify root causes
• Manage incidents and changes within defined SLAs
• Perform on‑the‑spot diagnostics using appropriate tools
• Install and configure desktops, laptops, and printer devices
• Replace defective components and equipment when required
• Assemble and install Video Conferencing (VICO) systems
• Coordinate planned changes, updates, and office moves, including equipment setup and data transfer
• Provide clear, prompt, and accurate communication to clients and stakeholders
• Ensure all issues are properly logged and kept up to date in the ticketing system
• Prioritize and manage multiple open issues simultaneously
• Follow up with clients to confirm full functionality after troubleshooting
• Maintain strong, professional relationships with clients and internal teams
• Ensure team adherence to processes, quality standards, and security guidelines
• Experience with Windows 11, Office 365, Windows applications, Chrome, MS Teams, Adobe, etc.
• Good understanding of computer systems (hardware & software), printers, and VICO systems
• Ability to diagnose, troubleshoot, support, and repair desktop hardware
• Vocational education in IT or related fields
• Strong English communication skills (written and verbal)
• German language skills are an advantage
• Personal SkillsAbility to work effectively in an international organization
• Strong self‑management and problem‑solving abilities
• Team‑oriented mindset with leadership qualities
• Ability to coach junior engineers and foster a collaborative team environment
• High reliability, ownership, and service‑oriented attitude

Salary between 40 K Euro to 44 K Euro gross per year based on experience

Requirements added by the job poster • Authorized to work in Germany • 5+ years of experience in Information Technology • 5+ years of work experience with Office 365 • 4+ years of Computer and Network Security experienceny