You’ll lead, coach and develop a talented team of engineers while remaining close enough to the technology to support escalations, major incidents and complex customer issues when needed.

This isn’t a role where you’ll spend your entire day buried in spreadsheets, reports and meetings.

You’ll be a visible technical leader within the business, helping engineers develop, improving service delivery, driving accountability and making sure customers receive an exceptional level of support.

⭐ Why This Opportunity Stands Out

• $100K-$115K Base + Super + Bonus + Training
• Melbourne - Hybrid working
• Established and growing Australian MSP/MSSP
• Genuine investment in leadership and technical development
• Training and certification support
• Exposure across Microsoft Cloud, Modern Workplace, infrastructure and security
• Opportunity to improve processes and influence how the service desk operates
• Supportive, people-first culture
• Strong long-term career progression

If you’re currently working as an MSP Team Leader, Service Desk Team Leader, Senior Engineer or technical lead and want greater ownership of people, performance and service delivery, this could be a fantastic next step.

What You’ll Be Doing

You’ll take responsibility for the day-to-day leadership and development of the support team while helping ensure technical issues, escalations and major incidents are handled effectively.

Your responsibilities will include:

• Leading, coaching and mentoring your direct reports and the wider support team
• Running regular 1-on-1s, setting expectations and supporting individual development plans
• Managing performance, productivity, output and service quality
• Supporting the onboarding and development of new engineers
• Managing team rostering, scheduling, leave and resource requirements
• Driving employee engagement, recognition and retention
• Handling and supporting complex technical escalations
• Acting as an escalation point for engineers across multiple customer environments
• Owning major incident management from initial response through to resolution
• Coordinating technical resources, customer communication and internal stakeholders during incidents
• 
  

You’ll lead, coach and develop a talented team of engineers while remaining close enough to the technology to support escalations, major incidents and complex customer issues when needed.

This isn’t a role where you’ll spend your entire day buried in spreadsheets, reports and meetings.

You’ll be a visible technical leader within the business, helping engineers develop, improving service delivery, driving accountability and making sure customers receive an exceptional level of support.

⭐ Why This Opportunity Stands Out

• $100K-$115K Base + Super + Bonus + Training
• Melbourne - Hybrid working
• Established and growing Australian MSP/MSSP
• Genuine investment in leadership and technical development
• Training and certification support
• Exposure across Microsoft Cloud, Modern Workplace, infrastructure and security
• Opportunity to improve processes and influence how the service desk operates
• Supportive, people-first culture
• Strong long-term career progression

If you’re currently working as an MSP Team Leader, Service Desk Team Leader, Senior Engineer or technical lead and want greater ownership of people, performance and service delivery, this could be a fantastic next step.

What You’ll Be Doing

You’ll take responsibility for the day-to-day leadership and development of the support team while helping ensure technical issues, escalations and major incidents are handled effectively.

Your responsibilities will include:

• Leading, coaching and mentoring your direct reports and the wider support team
• Running regular 1-on-1s, setting expectations and supporting individual development plans
• Managing performance, productivity, output and service quality
• Supporting the onboarding and development of new engineers
• Managing team rostering, scheduling, leave and resource requirements
• Driving employee engagement, recognition and retention
• Handling and supporting complex technical escalations
• Acting as an escalation point for engineers across multiple customer environments
• Owning major incident management from initial response through to resolution
• Coordinating technical resources, customer communication and internal stakeholders during incidents
•