IT Support Team Member at People's Food Coop

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

21.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User IT Support, Application Training, Troubleshooting, POS Systems, SMS Systems, LAN/WAN Connectivity, Server Support, Telephone System Support, Music System Support, Scale Support, Hardware Technical Issues, Software Technical Issues, Vendor Communication, Data Integrity, Database Administration, Data Entry

Industry

Retail Groceries

Description

Description Job Summary: This is an entry-level posit ion reporting to the IT & Finance Manager and will support PFC’s Network and POS systems and its users by inputting data additions and changes and creating reports as needed. Status: Hourly $20 - $21 per hour Reports to: IT & Finance Manager Work Location: On-site in Rochester or La Crosse Store Schedule: Monday - Friday with flexible start and end times between 8am – 5pm Job Responsibilities: IT Operations Provide end user IT support, application training and advice as needed. Perform occasional troubleshooting of company-networked systems such as POS/SMS, LAN/WAN connectivity, servers, telephone system, music system, Mettler Toledo scales, computer and other IT hardware or software technical issues. Facilitate communication with Managed Service Providers (MSP) and POS/SMS vendors. Investigate POS/PC equipment failures and advise on replacement needs. Maintain documentation of vendor information and existing systems. Maintain data integrity through POS/SMS database administration. Manage data entry, standardization, updates, and deletions according to protocols. Maintain PLU/UPC/SKU and Member Owner information in SMS. Create shelf tags and signage when necessary. PLU organization and protocol development. Create custom reports Categorical management of SMS (category, report, family, like, sub-department codes). Manage tools for updating costs and prices. Provide feedback and communicate with staff, management, and IT for improvements where IT can affect customer service, department profitability, and other operational matters. People’s Food Coop complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 507-289-9061 Ext. 3007 or email kim.ingalls@pfc.coop. People’s Food Coop has been and will continue to be an equal opportunity employer and takes steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Requirements Qualifications: A minimum of an associate’s degree in computer sciences or related IT field Familiarity with POS functions and systems Fluency in Excel (using formulas in report creation)

Responsibilities

This entry-level position supports the company's Network and POS systems by handling data additions, changes, and report generation under the IT & Finance Manager. Responsibilities include providing end-user IT support, troubleshooting various hardware and software issues, and maintaining data integrity within the POS/SMS database.