BHC is one of the UK’s leading Structural Steel Fabrication and Construction companies supplying and erecting fabricated steel nationwide within the UK and Ireland. As a family-run business, we have continued to grow from strength to strength since its formation in 1992.
We’re looking for an experienced IT Support Technician to take ownership of day-to-day user support across the business. This is a hands-on, helpdesk role-ideal for someone confident in handling everything from password resets to trickier application issues, while knowing when to escalate.

SKILLS AND ATTRIBUTES

• 3+ years in a 1st and/or 2nd line IT support role.
• Strong experience supporting Microsoft environments (Windows 10/11, Microsoft 365).
• Confident managing user accounts and permissions in Active Directory.
• Solid troubleshooting ability across hardware, software, and connectivity issues.
• Excellent communication and customer service skills—able to explain solutions to non-technical users.
• Good organisational and documentation habits.
• Dependable, proactive, and able to work with minimal supervision.

• Act as the first point of contact for IT support via phone, email, and in-person.
• Log, prioritise, and resolve support tickets across hardware, software, and access-related issues.
• Provide 1st and 2nd line support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), and other business-critical apps.
• Set up and configure desktops, laptops, mobile devices, and user accounts (Active Directory and Microsoft 365).
• Support basic networking issues (Wi-Fi, VPN, IP, DNS) and peripheral hardware (printers, scanners).
• Manage starters/leavers process including kit setup and account provisioning.
• Maintain accurate ticket records, asset tracking, and user documentation.
• Liaise with external suppliers and escalate complex issues when required.
• Assist with minor IT tasks such as patch coordination, audits, and scheduled maintenance.