IT Support Technician 3 at SAIC

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Windows 11, Microsoft 365, Network Configuration, TCP/IP, DHCP, DNS, Imaging Workstations, Apple MAC, Microsoft Office 365, End-User Support, CompTIA A+, Service Desk, Incident Management, Hardware Support

Industry

Defense and Space Manufacturing

Description

SAIC is seeking a IT Support Technician 3 to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients. ONSITE 5 DAYS – Wash DC Job Duties: · Responsible for providing IT support to end users for complex issues. · Escalation points for IT Support Techs level 1 and 2. · Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs. · Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users. · Providing end-user software and hardware troubleshooting and support in-person or over the phone · Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps · Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. · Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10-11 operating system(s) and MACs to resolve customer workstation issues. · Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 10 & 11 print server environment to include multi-function printers using Web Jetadmin and HP Universal Print Drivers · Troubleshooting Apple MAC computers. · Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers. · Upgrading end user computer systems ensuring no data loss. · Supporting Microsoft software packages to include Microsoft Office 365, and other commonly used desktop related applications. · Engaging engineers from multiple teams. Required: · BS and 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. (4 year’s experience in lieu of degree) · Ability to obtain and maintain a Public Trust requiring U.S. Citizenship · Broad base of knowledge and be fluent in multiple IT disciplines such as: o computing, o computer workstations, o computer hardware and software, o productivity tools, o applications, o networking. · CompTIA A+ certification may be substituted for 1 year experience.

Responsibilities

The IT Support Technician 3 is responsible for providing IT support to end users for complex issues and serves as an escalation point for lower-level IT support technicians. This role involves installing and supporting various IT equipment and troubleshooting software and hardware issues in a large enterprise environment.