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IT Support Technician at Adelphoi Village Inc

Latrobe, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Software Support, Hardware Support, Network Connectivity, Service Ticket Management, Desktop Computing, Operating Systems, Problem Solving

Industry

Non-profit Organizations

Description

IT HELP DESK – ENTRY LEVEL Location: Onsite, Latrobe, PA Start your IT career with Adelphoi USA! Adelphoi USA Inc., a leading youth-focused nonprofit with 700 employees and a 50-year legacy, is seeking an Entry-Level IT Help Desk Technician to join our dynamic team. This is the perfect opportunity for someone eager to launch a career in information technology and gain hands-on experience in a supportive environment. ---------------------------------------- WHAT YOU’LL DO * Respond to phone calls and emails to create or review service tickets. * Troubleshoot issues related to software, security, hardware, and network connectivity. * Collaborate with the IT team on computer upgrades and infrastructure maintenance. ---------------------------------------- WHAT WE’RE LOOKING FOR * General knowledge of desktop computing, operating systems, and network connectivity. * Strong problem-solving skills and the ability to ask insightful troubleshooting questions. * Education, degree, or technical training in information technology. ---------------------------------------- WHY JOIN US? * Comprehensive benefits: health, dental, vision insurance. * 403(b) retirement plan with company match. * Disability and life insurance. * Relaxed work environment. * Generous paid time off—up to 4 weeks after two years of service. ---------------------------------------- About Adelphoi USA We are a major provider of counseling, residential, adoption, foster care, and educational services for youth and families. With over 25 group homes and education centers across Pennsylvania and a central 19-acre campus in Latrobe, we’ve been making a difference for more than five decades. Adelphoi is an Equal Opportunity Employer.

Responsibilities

The technician will respond to service tickets via phone and email to troubleshoot software, hardware, and network issues. They will also collaborate with the IT team on infrastructure maintenance and computer upgrades.