POSITION SUMMARY

The IT Support position will provide back-up support to the IT Department.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• Bachelor’s degree in IT or related field preferred.

Requirements:

• Minimum 2 years of technical help desk/support experience.
• Strong knowledge of desktop systems, software, and hardware.
• Excellent problem-solving, communication, and customer service skills.
• Basic understanding of network protocols.
• Relevant certifications (e.g., CompTIA A+) a plus.
• Ability to work Monday-Friday

• Provide first-level technical support via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex problems and collaborate with teams for resolution.
• Install, configure, and update software/hardware.
• Maintain accurate help desk records.