Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Are you a skilled IT professional with a passion for troubleshooting and a drive to deliver outstanding user support? Do you thrive on variety and a dynamic work environment, enjoy collaborating with diverse teams, and want to help shape the future of technology at a global leader in security? If so, Allegion wants you!
Who we are
Allegion is a global leader in security products, employing over 12,000 people across 30+ manufacturing and distribution sites worldwide. Listed on the NY Stock Exchange, we specialise in everything from mechanical to connected door locks, handles, and other security solutions. Our renowned brands, including Schlage, Legge, FSH and BRIO, are at the forefront of innovation in both residential and commercial security. Learn more about us at
www.allegion.co.nz
.
About the role

We are seeking a talented IT Support Technician who will:

• Deliver Exceptional Support: Provide advanced technical support to Allegion New Zealand users, both locally and remotely, ensuring incidents and requests are resolved efficiently and in line with Service Level Agreements.
• Maintain and Optimise IT Systems: Manage the full lifecycle of hardware and software assets, perform regular maintenance, and ensure all systems meet security and compliance requirements.
• Drive Operational Excellence: Perform root cause analysis to eliminate recurring incidents, contribute to disaster recovery and backup management, and support infrastructure including telephony, network devices, servers, and printers.
• Contribute to Projects: Collaborate with cross-functional teams to deliver IT-based solutions and improvements, and support business transformation initiatives.
• Champion Documentation and Training: Accurately document standards, processes, and changes, and provide training to users on IT systems and applications.

What you’ll bring

• Qualifications: A relevant tertiary degree in information technology or similar discipline.
• Technical Proficiency: Advanced troubleshooting skills and technical knowledge across a broad spectrum of IT applications, including PC hardware, printers, AV technologies, telecommunications, and networking concepts.
• Experience: Hands-on experience with hardware troubleshooting (e.g. Dell), supporting printers and multifunction devices (e.g. Ricoh, Datamax, Argox), and AV support (e.g. Crestron, Epson, Microsoft Teams). Industry-recognised certifications are an advantage.
• Personal Attributes: Strong customer focus, excellent verbal and written communication skills, attention to detail, and the ability to multitask and prioritise effectively.
• Work Ethic: Self-motivated, proactive, works well independently as well as in a team, and demonstrates honesty and integrity.

What’s in it for you

• Be part of a global, market-leading team known for quality and innovation.
• Contribute to the success and growth of a company that values continuous improvement and operational excellence.
• An enviable company culture with a focus on wellness and work/life balance.

This role is based on-site in Avondale, Auckland. Some after-hours work may be required.
If you wish to apply for this role, please upload a CV. You must also include a cover letter detailing your motivation to apply and how your skills and experience align with the role advertised.
Note: We will only accept candidates who already have the right to work in New Zealand. We cannot offer sponsorship for this position.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please
contact our Talent Acquisition Team
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© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

Please refer the Job description for details