We are looking for a dynamic customer focused individual with a passion for Technology able to work for an education-focused IT support provider with an aim to encourage teaching and learning through the confident use of technology. We provide a wide range of IT Support and Services for local schools.
The role is for an Apprentice Onsite Support Technician, based in one or several of our secondary schools.

ESSENTIAL QUALIFICATIONS

• GCSE or equivalent English (Grade C (4) or above) essential
• GCSE or equivalent Maths (Grade C (4) or above) essential
  Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

SKILLS

We are looking for a dynamic, enthusiastic and customer focused individual with a passion for IT, to work in a well-established, vibrant company offering opportunities for growth and development.

• A degree of knowledge of desktop operating systems (Windows 10/11).
• Knowledge of MS Office and Microsoft365.
• Some hardware, software, printing, and networking troubleshooting skills would be an advantage, but not essential.
• Good interpersonal skills and to be able to organise yourself and your time effectively.
• A ‘can-do’ attitude and be willing to work as part of a team.
• A full driving license and your own transport due to the nature of the role.

OTHER REQUIREMENTS

The successful candidate will join a team of exceptional technicians in a business with an outstanding reputation for quality of service. The position has excellent opportunities for career progression and is subject to the candidate passing an enhanced DBS check.

• Log and resolve client issues.
• Visit clients onsite to carry out range of IT support.
• Provide technical support to clients and enable them to make full use of the services they offer.
• Record and resolve faults wherever possible.
• Undertake minor repairs to computers and accessories as appropriate.
• Install new computer equipment and services, software, hardware and upgrades.