Level 3 IT Support Technician Apprentice – Lilian Baylis Technology School – London, SE11 5QY - £25,302p/a – 39hrs/w

ESSENTIAL SKILLS, CHARACTERISTICS AND EXPERIENCE

• Five GCSEs (Grades 49) including English, Maths and a science/IT subject, or equivalent experience
• Evident interest in technology and problemsolving
• Friendly, patient manner and proven ability to communicate with endusers of varied technical ability
• Able to prioritise and document tasks accurately in a busy servicedesk environment
• Willingness to work flexibly, occasionally outside core hours, and to learn new systems quickly
• Commitment to upholding school safeguarding and dataprotection policies
• Handson familiarity with Windows 10/11, Windows Server, iOS or ChromeOS
• Experience with Microsoft 365, Google Workspace or other SaaS platforms
• Basic PowerShell, Bash or Python to automate routine or repetitive tasks
• Ability to suggest practical improvements to ICT services

REQUIREMENTS

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

JOB PURPOSE

Provide responsive 1stline technical support to staff and students, ensuring the smooth operation, security and continuous improvement of Lilian Baylis Technology School’s ICT infrastructure

KEY RESPONSIBILITIES:

• Service desk & incident management – log, categorise and resolve tickets on our ITIL based service desk, escalating complex issues where necessary.
• 1stline hardware/software support for Windows, ChromeOS and iPad devices, plus interactive panels, sound systems, school MIS system, and projectors.
• Print management - support operation of all printers within the school including replacing toners, clearing jams, adding credit to user accounts and work with printer repair support contractors.
• Support the schools Chromebook deployment, assisting in and completing repairs and maintaining accurate records of their assignment within Google admin centre.
• Network & connectivity – assist with wired/wireless troubleshooting, patching, backups and disasterrecovery tests.
• Account administration – create/maintain user accounts, permissions and security groups in Active Directory, Microsoft Entra ID, Google Workspace and our MDM platform.
• Endpoint management – use RM/MECM/Meraki/Google Admin to deploy images, updates and policies.
• Classroom support – set up AV or specialist kit and provide justintime help during lessons or events.
• Asset & licence management – update the ICT inventory and assist with annual audits.
• To comply with all requirements for the recycling of toner cartridges and other IT / AV related materials (ensuring School maintains regulation with WEEE regulations).
• Policy compliance – follow all school policies, including Health and Safety, GDPR and Safeguarding.
• Professional development – actively engage with apprenticeship coursework, assigned training and inhouse CPD, sharing new knowledge with the team.
• To undertake any other tasks which may be required by the Senior IT technician and IT Manager
• To attend meetings, delivery training and offer guidance on technical issues to staff

You must meet the following eligibility criteria to apply for the role:

• Have been a UK/EEA resident for the last 3 years
• Hold valid residency status
• Have the right to work in the U