Job Description:Role Overview:
As an IT Support Technician Apprentice, you will work as part of the college’s IT support team, learning how to maintain and troubleshoot hardware, software, and network systems. This role provides hands-on experience while studying towards an IT qualification.

SKILLS & QUALIFICATIONS REQUIRED:

• Interest in IT and technology
• Basic understanding of computer hardware and software
• Problem-solving and analytical skills
• Good communication and teamwork abilities
• Willingness to learn and develop technical knowledge
  Note: This list of responsibilities is not exhaustive and may change based on the needs of the college.
  Job Type: Full-time
  Pay: £12,000.00-£15,000.00 per year

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Work Location: Hybrid remote in London E1 5H

• Provide technical support to students, teachers, and staff via phone, email, or in person.
• Assist in the setup, maintenance, and repair of IT equipment such as computers, printers, projectors, and networking devices.
• Install and update software and operating systems in compliance with the college’s IT policies.
• Support with network management, including troubleshooting Wi-Fi connectivity and managing user accounts.
• Help manage the college’s IT inventory, including tracking devices and ensuring they are functional.
• Assist with cybersecurity best practices, ensuring safe use of IT resources and identifying potential threats.
• Work with senior IT technicians to develop troubleshooting skills and learn about cloud-based systems, virtual learning environments (VLEs), and online student portals.
• Document and log IT support requests and resolutions in a ticketing system.
• Provide basic training to staff and students on IT-related topics when required.