OVERVIEW:

We are seeking a motivated and enthusiastic individual to join our IT department as an IT Support Apprentice. This apprenticeship offers a hands-on opportunity to gain practical experience in IT support while working towards a nationally recognized qualification. The successful candidate will assist in maintaining and supporting our IT systems, providing first-line technical support to staff, and ensuring the smooth operation of our IT infrastructure.CareerStep.com

CANDIDATE REQUIREMENTS:

• Technical Skills:
• Basic understanding of computer hardware components and troubleshooting techniques.
• Familiarity with Microsoft Office Suite, Windows 10/11, and email platforms like Outlook/Exchange.
• Exposure to scripting languages (e.g., PowerShell) and MDM tools is advantageous.
• Awareness of networking fundamentals, including TCP/IP, DNS, DHCP, and VOIP systems.Prospects
• Personal Attributes:
• Strong communication and interpersonal skills, with a customer-focused approach.
• Ability to work both independently and collaboratively within a team environment.
• Proactive attitude towards learning and professional development.
• Organized and detail-oriented, capable of managing multiple tasks effectively.airitcareers.co.uk

QUALIFICATIONS:

• GCSEs (or equivalent) in English and Mathematics at grade C/4 or above.
• A keen interest in pursuing a career in Information Technology.
• Eligibility to undertake an IT apprenticeship program.CareerStep.com+3East Cheshire Hospice+3Prospects+3

• Technical Support:
• Provide first-line technical support to end-users, addressing hardware, software, and network-related issues.
• Log and manage support tickets using the organization’s helpdesk system, ensuring timely resolution and documentation.
• Escalate complex issues to senior IT staff in accordance with service level agreements (SLAs).
• Hardware and Software Maintenance:
• Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and mobile devices.
• Support software installations, updates, and troubleshooting for various applications and operating systems.
• User Account and System Administration:
• Aid in the creation, management, and deletion of user accounts, ensuring compliance with organizational policies.
• Support the administration of email systems, VOIP telephony, and mobile device management (MDM) platforms.
• Network and Infrastructure Support:
• Assist with basic network administration tasks, including monitoring Wi-Fi networks, web filters, and firewalls.
• Participate in the setup and maintenance of network cabling and audio-visual (AV) equipment.
• Asset and Inventory Management:
• Maintain accurate records of IT assets, updating the asset register to reflect changes in hardware and software allocations.
• Conduct regular audits to ensure inventory accuracy and compliance.
• Project Participation:
• Contribute to IT projects, providing support in research, implementation, and testing phases.
• Collaborate with team members to identify opportunities for service improvement and innovation.