IT Support Technician at APT Healthcare

Norfolk, Virginia, USA -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

65000.0

Posted On

13 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Computer Science, Travel, Computer Networking, Sharepoint, Laptops, It, Customer Service Skills, Ip, Availability

Industry

Hospital/Health Care

Description

COMPANY OVERVIEW

APT Healthcare is a leading provider of outpatient physical therapy throughout the Mid Atlantic region. Dedicated to delivering people-driven care that enhances the quality of our patients’ lives. We empower our staff with top-notch resources and tools to provide cutting-edge physical therapy across all our state-of-the-art facilities.

SUMMARY

As an IT Support Tech at APT Healthcare, you will play a vital role in supporting our Clinics IT. This position is essential to our mission of providing high-quality care while ensuring that our Information Systems and staff receive and maintain optimized support.

REQUIREMENTS AND SCHEDULE

An Associate Degree in Computer Science, IT or a related field is preferred
Knowledge of Windows operating system and Microsoft Office 365 (Word, Excel OneDrive, SharePoint and Outlook Web/desktop)
Experience in troubleshooting Wi-Fi and networking issues (IP, Wi-Fi, DNS)
Experience in set up, configure and repair desktops and laptops
Experience in set up, configure and maintain printers
Strong problem-solving skills and a willingness to learn
Excellent communication and customer service skills
Ability to prioritize tasks and manage time effectively
Prior experience with Raintree EMR software a plus
Prior basic experience with FortiGate Firewalls a plus
Must own a reliable vehicle, have a valid driver’s license and vehicle insurance.
This is an “In Person” position that will be assigned to the region of the Tidewater and Richmond, VA areas, with a schedule of Monday - Friday 9 AM - 5 PM, with availability by phone until 7 PM to provide support in an emergency situation. Up to 75% of this position will include travel between the Richmond and Tidewater areas.

Responsibilities

Provide technical support to clinical and non-clinical staff via phone, and in person
Troubleshoot hardware/software issues with desktops, laptops, printers, scanners, and mobile devices
Basic support of Electronic Health Record (EHR) system (training provided)
Set up, configure, and maintain desktops, laptops, printers, and mobile devices
Assist with onboarding/offboarding and device provisioning for new staff
Maintain accurate documentation of support activities and IT assets
Escalate complex issues to senior IT staff when necessary