IT SUPPORT TECHNICIAN - CARDIFF - £27,500-£32,500

Join a trusted and growing group that’s dedicated to delivering exceptional services to local communities. We’re on the hunt for an IT Support Technician with a knack for troubleshooting and a passion for technology. If you enjoy diving into complex IT challenges and have a forward-thinking mindset, this role may be just for you.

Experience:

• pharmacy or healthcare IT: 2 years (required

DAY-TO-DAY DUTIES AND RESPONSIBILITIES FOR THIS IT SUPPORT TECHNICIAN ROLE

• On-Site IT Support: Deliver prompt, effective technical support at all pharmacy locations.
• System Maintenance & Troubleshooting: Keep IT systems, networks, and software applications in prime condition by diagnosing and resolving issues.
• Policy Implementation: Develop and enforce IT policies, procedures, and best practices to boost operational efficiency.
• Security & Compliance: Safeguard the security, integrity, and regulatory compliance of IT systems (including GDPR and NHS Digital guidelines).
• Infrastructure Management: Oversee servers, cloud systems, databases, and cybersecurity measures.
• Pharmacy Systems Support: Assist in the implementation and upkeep of pharmacy management systems (PMRs).
• Tech Upgrades & Automation: Support initiatives for system upgrades, automation, and cloud adoption.
• Training & Assistance: Provide IT training and support to team members as needed.
• Vendor Liaison: Manage relationships with external vendors, service providers, and partners, including contract and service agreement negotiations.
• Business Continuity: Contribute to disaster recovery planning and IT risk management to ensure continuous business operations.

WHAT SKILLS AND EXPERIENCE DO I NEED FOR THIS IT SUPPORT TECHNICIAN ROLE

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience: Proven track record in IT support, system administration, or similar technical roles, ideally within multi-site pharmacy or healthcare IT environments.
• Technical Expertise: Strong knowledge of IT infrastructure, networks, cloud solutions, and cybersecurity practices.
• Connectivity Skills: Ability to liaise with telephone companies and troubleshoot connectivity issues.
• Software Proficiency: Familiarity with pharmacy management systems (such as EMIS or other PMRs), Office 365, EPOS systems, and WordPress.
• Problem-Solving: Excellent troubleshooting skills with a knack for thinking outside the box.
• Independence: Ability to work independently and manage multiple tasks effectively.
  ​
  Interested?
  We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
  Send your CV to l.fletcher@ardenpersonnel.co.uk Call us on 01789 532220 Alcester or Redditch 01527 911700
  Arden Personnel – Connecting Talent with Opportunity
  Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.
  We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
  We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
  Follow us on Facebook, Instagram, and LinkedIn for all updates of live vacancies
  Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
  We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.
  Job Types: Full-time, Permanent
  Pay: £27,500.00-£32,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• pharmacy or healthcare IT: 2 years (required)

Location:

• Penarth CF64 (required)

Work Location: In person
Reference ID: 88