IT Support Technician at Atalco Gramercy Operations

Gramercy, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Hardware Deployment, Windows 10/11, Microsoft 365, Networking, TCP/IP, Wi-Fi, Intune, Meraki MDM, SAP Terminal Support, VPN Troubleshooting, Technical Troubleshooting, Asset Tracking, Cybersecurity Practices, Communication Skills, Customer Service

Industry

mining

Description

Description Position Summary Atalco is seeking a motivated and detail-oriented IT Support Technician (Level 1) to support technology deployment, workstation setup, end-user support, and field operations across our industrial refinery and mining environments. This role is hands-on, requiring regular interaction with operational teams, contractors, and plant personnel. The ideal candidate has strong foundational IT skills, professional communication, and the ability to work safely and efficiently in high-compliance industrial facilities. The role includes support for both office and plant-floor devices, mobile equipment, and network-connected systems. A TWIC card is required for site access at our Gramercy facility. Key Responsibilities Hardware & Deployment • Deploy, configure, and troubleshoot laptops, desktops, thin clients, tablets, scanners, and mobile devices. • Install and maintain industrial workstation setups (rugged devices, SAP terminals, Wi-Fi units, VoIP phones). • Perform hardware imaging using standard deployment tools (Autopilot/Intune, Meraki MDM, etc.). • Assist with network equipment staging (Meraki switches, APs, MX firewalls) under supervision. End-User Support • Provide Level 1 technical support for Windows 10/11, Microsoft O365, Teams, SharePoint, and SAP access. • Troubleshoot application, device, printing, and connectivity issues. • Support user onboarding/offboarding (account creation, access provisioning, device setup). Industrial Environment Support • Work safely in operational areas including refinery, warehouse, production lines, and outdoor facilities. • Support field network devices, mounted access points, and remote site communications (including Starlink/SAP VPN devices). • Assist instrumentation, operations, and maintenance teams with IT-related issues affecting plant systems. Documentation & Compliance • Maintain deployment documentation, asset tracking, and ticketing updates in ITSM platform. • Follow all Atalco IT policies, cybersecurity practices, and change management procedures. • Ensure compliance with safety procedures, PPE requirements, and TWIC regulations for secured areas. Qualifications Required • TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment. • 1–2 years of IT support or helpdesk experience (or equivalent technical certifications/education). • Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite. • Ability to lift 40 lbs, work on ladders, and move computer equipment safely. • Willingness to work in industrial plant environments (heat, noise, PPE zones). • Strong customer service and communication skills. Preferred • Experience in manufacturing, refinery, mining, or heavy-industrial operations. • Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting. • CompTIA A+, Network+, or similar certifications. • Valid driver’s license for travel between sites. Key Competencies • Safety-focused mindset • Strong troubleshooting and analytical ability • Attention to detail and thorough documentation • Ability to work independently and in team settings • High integrity, confidentiality, and professionalism • Ability to prioritize and manage multiple tasks in fast-paced environments Work Environment • Mix of office and industrial field environments (refinery, warehouse, docks, and outdoor areas). • PPE required in certain work zones (hard hat, safety glasses, FR clothing, steel-toe boots). • Some travel between Gramercy and St. Ann locations may be required. • This job description is not intended to be an exhaustive list of all duties and responsibilities. The employee may be required to perform other related duties as assigned. • Given the dynamic nature of plant operations, this role may require the performance of additional related duties beyond those listed, as assigned by management. Requirements Required • TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment. • 1–2 years of IT support or helpdesk experience (or equivalent technical certifications/education). • Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite. • Ability to lift 40 lbs, work on ladders, and move computer equipment safely. • Willingness to work in industrial plant environments (heat, noise, PPE zones). • Strong customer service and communication skills. Preferred • Experience in manufacturing, refinery, mining, or heavy-industrial operations. • Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting. • CompTIA A+, Network+, or similar certifications. • Valid driver’s license for travel between sites.

Responsibilities

The IT Support Technician will deploy, configure, and troubleshoot hardware and software across industrial refinery and mining sites. They will provide Level 1 technical support for end-users and assist operational teams with network-connected systems and plant-floor devices.