SKILLS / ATTRIBUTES REQUIRED

• 1-2 years demonstrable experience providing IT support for internal IT users both remotely and deskside.
• Previous experience with office move / relocations.
• Clear and confident communicator at all levels and abilities.
• A proven problem solver and good asset management.
• Able to deliver and troubleshoot complex technical solutions.
• Strong communication and documentation skills.

ESSENTIAL TECHNICAL EXPERIENCE

• Office 365
• Windows Server
• Active Directory
• Windows 10
• PC & Server hardware (Mounting and racking servers)

ABOUT THE ROLE

Aztech IT are seeking a customer focused, experienced, IT Support Technician to join our Service Delivery Team and based at our client site in Aberdeen.
Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain’s Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.
The successful IT Support Technician will be part of our first response team and will ensure that our customer receives an excellent and consistent service experience.
You will be an IT Support Technician, that is a natural problem solver with the capacity to work in a fast-paced environment It is essential to have a passion for technology and provide outstanding customer service.

KEY RESPONSIBILITIES

• Providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support.
• Acting as the first point of contact for technical service requests
• Logging and maintaining support issues detail throughout a service ticket lifecycle
• Responding appropriately to more complex problems through escalation
• Prioritisation and management of workload to ensure client SLAs are met
• Supplying a high standard of customer service in line with Aztech IT’s standards
• Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s
• Delivering against our KPI’s
• Work in accordance with company values, policies, procedures and standards.