YOUR ROLE AT BHSN:

As an IT Support Technician, you’ll be the frontline of technology support across our organization—providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You’ll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.

WHAT YOU’LL DO:

• Provide Tier 1 helpdesk support via phone, email, and ticketing system
• Support PC setups, printer troubleshooting, and VOIP telecommunication systems
• Respond to user inquiries and resolve hardware/software issues
• Train end-users individually or in groups on software and hardware use
• Maintain and update software systems, databases, and reports
• Monitor system performance and complete routine maintenance tasks
• Support remote troubleshooting and escalate unresolved issues
• Assist in IT asset inventory and management
• Create and manage accounts in Active Directory and Microsoft 365
• Develop and maintain documentation and training materials
• Contribute to enterprise-wide projects and quality improvement efforts
• Create reports using Crystal Reports as needed
• Participate in on-call rotation and occasional off-hours work for system maintenance
• Other duties as assigned