IT Support Technician

at  Beyond Meat

Job Description
Position Overview: We are looking for a dedicated and customer-oriented level 1 IT Support Technician to join our team. In this role, you will be the first point of contact for troubleshooting and resolving technical issues for users. You will assist with software, hardware, and network problems and escalate more complex issues to higher-level IT teams.

Key Responsibilities:

• Provide first-line support for end-users by addressing technical issues via phone, email, or help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Set up and configure new workstations, computers, printers, and peripheral devices.
• Assist IT administrators with set up and configuration of servers and networking hardware.
• Assist with software installations, updates, and troubleshooting.
• Provide guidance to users on how to operate and troubleshoot common software applications and systems.
• Monitor and manage help desk ticket queues, ensuring timely resolution and escalation of unresolved issues.
• Maintain and update internal knowledge base with solutions and troubleshooting steps.
• Assist in user account management, including password resets, account creation, and permission management.
• Ensure compliance with IT policies and security procedures.
• Perform routine maintenance tasks and help with system backups and data recovery procedures.
• Document technical issues and resolutions to build a knowledge base for future reference.
• Assist IT administrators and managers with local network and server projects and troubleshooting

Skills & Qualifications:

• Basic understanding of IT systems, hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to assist non-technical users.
• Familiarity with common operating systems (Windows, macOS) and software applications (Microsoft Office, etc.).
• Knowledge of remote troubleshooting tools and helpdesk software.
• Ability to prioritize and manage multiple tasks efficiently.
• Customer-oriented with a positive, service-focused attitude.
• Basic knowledge of Microsoft 365, Windows Servers, email systems, and network configurations.

Education & Experience:

• High school diploma or equivalent required.
• Some college coursework in computer science or information technology is preferred.
• 1-2 years’ experience in IT Support or related fields.

Working Conditions:

• Full-time on-site position
• Ability to travel to remote offices occasionally
• Ability to lift and/or move up to 20 kilograms

Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.
For all U.S. based roles: Applicants must be authorized to work for a U.S. employer. This role is not eligible for Visa Sponsorship at this time

• Provide first-line support for end-users by addressing technical issues via phone, email, or help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Set up and configure new workstations, computers, printers, and peripheral devices.
• Assist IT administrators with set up and configuration of servers and networking hardware.
• Assist with software installations, updates, and troubleshooting.
• Provide guidance to users on how to operate and troubleshoot common software applications and systems.
• Monitor and manage help desk ticket queues, ensuring timely resolution and escalation of unresolved issues.
• Maintain and update internal knowledge base with solutions and troubleshooting steps.
• Assist in user account management, including password resets, account creation, and permission management.
• Ensure compliance with IT policies and security procedures.
• Perform routine maintenance tasks and help with system backups and data recovery procedures.
• Document technical issues and resolutions to build a knowledge base for future reference.
• Assist IT administrators and managers with local network and server projects and troubleshootin