Be the first point of contact for all technical support inquiries, such as answering emails and incoming calls, and provide support to all internal employees and external clients for a wide range of technical, network and operating systems, such as airport applications, hardware, mobile devices, and other wireless technologies

- Document all calls, incidents and requests in the IT service management tool

- Compile monthly reports related to IT operations

- Complete documented employee onboarding, offboarding and cross-boarding procedures

- Support IT equipment lifecycle tasks including deploy, upgrade, repair, recommission, replace, inventory updates & recycling, including laptops, desktops & mobile devices

- Conduct routine maintenance on shared IT services like AV equipment,