We are currently looking for a proactive and experienced IT Support Technician to join our UK team, based in Ystrad Mynach. In this role, you’ll provide high-quality IT support to local users and contribute to broader support needs across our global operations.
This is an on-site position, with occasional travel required to our sister site in Gloucestershire and possible involvement in global initiatives. You’ll be working in a fast-paced, technically varied environment where strong communication skills and hands-on problem-solving abilities are essential.

HIGHLY DESIRABLE EXPERIENCE

• IT certifications such as CompTIA A+/Network+, MCP, Microsoft 365, or Azure
• Familiarity with ITIL and ITSM frameworks
• Previous experience in a multinational environment or supporting users across multiple time zones
• Hands-on experience supporting conference room AV systems, smartboards, projectors, and large-format displays
• Asset lifecycle and decommissioning experience, including data handling and secure disposal

ABOUT THE ROLE

As the IT Support Technician, you will act as the front line for resolving IT-related issues, supporting users both on-site and remotely. You’ll handle service tickets, escalated technical requests, and be actively involved in project delivery, hardware deployment, and change implementations. The role also involves managing IT assets, assisting with procurement, and ensuring systems remain up-to-date and secure. This position reports directly to the Head of IT (based in Sweden) and works in close collaboration with regional and international IT colleagues to ensure consistent, reliable IT service delivery across the organisation.

KEY RESPONSIBILITIES

• Respond to, investigate, and resolve IT support tickets via ITSM system, email, in-person, or other channels
• Provide advanced technical support for desktops, laptops, printers/MFPs, mobile devices (iOS/Android), and peripherals
• Carry out system imaging, configuration, and deployment of new hardware
• Maintain software applications including Office 365, Teams, SharePoint, OneDrive, and Exchange Online
• Troubleshoot issues related to networking, connectivity, VPN access, and domain authentication
• Administer Active Directory user accounts, permissions, and GPOs; manage Azure AD and cloud-based services
• Assist with hardware and software procurement, inventory tracking, and lifecycle management
• Plan and execute preventative maintenance tasks across all IT assets
• Collaborate on global IT projects including deployments, upgrades, security patches, and rollouts
• Document technical procedures, update knowledgebase articles, and contribute to process improvement