Blue Spot is a one-stop IT solution for businesses across the UK, with our primary focus being Manchester, Cheshire and surrounding areas. We offer a multitude of professional IT management and support services, whether it’s Business IT Support, Office 365, Cloud computing solutions or network security, we are set up to supply, install and maintain the right system for our clients.
To do this, we need the best technology, and the best people to pro-actively support our clients to get the best out of their systems. We pride ourselves on our personal approach to IT and colleagues that support our values for a positive, driven, fun working environment.
We are a small, and close-knit team and an exciting opportunity has arisen for an enthusiastic and experienced IT Support Technician who has a keen interest in and experience of technology, to join our team! The key role of an IT Support Technician here is to help external clients with all IT matters, via phone, email and in person on-site. Due to current client commitments around half of the successful applicants working week will be spent on-site at various customer locations, with a varied workload - from installing equipment to servicing customers, with the remaining days being based at our head office in Congleton.
Access to a Company Vehicle will be provided to drive to and from customer locations.
We are looking for someone who is well versed with IT Support, and can drop straight into the role and begin providing friendly, effective support for our business customers. We aren’t the sort of company to ‘put you in a box’ and stifle your learning abilities, it’s very much a role where you can try your hand at all sorts of different issues day to day.

TECHNICAL SKILLS / EXPERIENCE

• Confident written, verbal and customer face to face communication skills
• Experience in an IT Helpdesk role (Ideally 3 years)
• Good problem solving skills with and ability to Troubleshoot a variety of different issues with a client focus attitude
• Positive approach to learning, following instructions and IT Service desk policies
• Knowledge of Office 365
• Knowledge of Microsoft Windows and Mac Operating Systems
• Knowledge of Microsoft Active Directory
• Experience of Laptop & Mobile Configuration
• Ability to work under pressure
• Experience of using and managing a workload within a helpdesk system

OTHER SKILLS / EXPERIENCE:

· A keen interest in & aptitude for IT
· Ability to learn quickly & intuitively
· Ability to work on your own initiative
· Problem solving ability
· Display dedication, enthusiasm, initiative & flexibility
· You must have the ability to ‘think on your feet’ and have the ability to effectively diagnose issues and work towards an effective resolution both by yourself and with the help of others

• Logging all client issues with detailed description of the issue or request on our internal ticketing system and keep clients informed at all times
• Identifying the appropriate solution to resolve client requests and issues
• Looking into and resolving issues using initiative and the help of other members of the team wherever possible, and when not possible, escalating internally or to an appropriate 3rd party
• Delivering agreed SLA’s and quality levels by priority
• Helping with hands on repairs to devices in our workshop