IT Support Technician at Certified Collectibles Group

Sarasota, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

60000.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, IT Asset Management, Technical Documentation, Windows Support, Mac Support, Hardware Troubleshooting, Microsoft Office Suite, Time Management, Interpersonal Communication, Organizational Skills

Industry

Consumer Services

Description

IT Support Technician Sarasota, FL, On-site, Full-Time, Monday-Friday 8:15 am - 5:00 pm schedule CCG is currently looking for an IT Support Technician to join our IT Department in our Sarasota, FL offices. This role will provide technical support and maintain IT systems for our fast-paced domestic and international multi-company organization. ABOUT US Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles market. Founded in 1987, CCG provides third-party authentication and grading services that protect the integrity of the hobby and empower confident buying and selling decisions. To date, more than 110 million coins, banknotes, comic books, magazines, trading cards, sports cards, stamps, video games & home videos, and autographs have been certified by CCG. Trusted by collectors and dealers worldwide, CCG has locations in the United States, United Kingdom, Germany, United Arab Emirates and China. WHAT YOU WILL DO AS AN IT SUPPORT TECHNICIAN * Answer Help Desk calls and emails, and create tickets to track issues. * Monitor and resolve support cases submitted via email and web portal. * Set up and maintain IT asset inventory. * Facilitate creation and maintenance of IT documentation. * Assist with coordination of large-scale IT projects. * Maintain documentation of maintenance work and issues when necessary. * Provide technical support to local and remote office users as needed. * Participate in after-hours/on-call support rotation as required. WHAT MAKES YOU THE IDEAL CANDIDATE * Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel. * Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions. * A+ certification or equivalent skill level preferred. * Proven time management skills with ability to meet urgent and overlapping deadlines. * High attention to detail and strong organizational skills to manage multiple clients and projects. * Availability to travel monthly to tradeshows. WHY YOU WILL LOVE WORKING WITH US * Salary: $50,000–$60,000 annually, based on experience. * Comprehensive benefits including Medical, Vision, and Dental Insurance. * PTO & Paid Holidays. * 401(k) retirement plan with company match. We understand that not everyone checks every box on a job description. If you’re excited about this role and believe you bring valuable skills and experiences, we encourage you to apply. You may be just the right person for this or another opportunity with us. We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe that diversity strengthens our team and drives innovation, and we welcome candidates from all backgrounds to apply.

Responsibilities

Provide technical support and maintain IT systems for a global multi-company organization. Responsibilities include managing help desk tickets, maintaining asset inventory, and supporting both local and remote users.