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IT Support Technician at CK Family Services
Fort Worth, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

23.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Support, Customer Support, Windows, Hardware, Operating Systems, Application Troubleshooting, Computer Systems, Mobile Devices, Technical Issues, Communication Skills, Customer-Oriented, Teamwork, Technical Knowledge, Problem Solving, Training, Maintenance

Industry

Individual and Family Services

Description
Job DetailsLevel: ExperiencedJob Location: Fort Worth - Fort Worth, TX 76107Position Type: Full TimeSalary Range: $21.00 - $23.00 HourlyThe IT Support Technician will work closely with IT Administrator and is responsible for monitoring and maintaining the technology infrastructure of the organization. The technology infrastructure includes the network, intranet, workstations, printers, copiers, scanners, wireless devices, and laptops with their associated mobile accessories. The position performs initial setup and ongoing maintenance on all end user equipment; analyzing and resolving user’s technical problems in a timely and accurate manner while providing end user assisting and training where required. The IT Support Technician will travel to other CK office locations to service and install equipment as needed. Also, the IT Support Technician will perform additional maintenance and upkeep duties at the office locations to ensure the safety and needs of all staff are met. Qualifications Proven experience as an IT support technician or other customer support role. Tech savvy with working knowledge of Windows desktop and laptop hardware, operating systems, and application troubleshooting/diagnostic tasks. Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered, good character with the highest ethical standards, friendly, professional attitude that is consistent with providing excellent customer service. Ability to work effectively in a team environment with a desire to grow in technical knowledge and understanding.
Responsibilities
The IT Support Technician is responsible for monitoring and maintaining the organization's technology infrastructure, including networks and end-user equipment. They will also provide technical support and training to users while ensuring the safety and needs of all staff are met.