SKILLS AND EXPERIENCE

• Knowledge of Microsoft software at a competent user level (e.g., Outlook, Teams, Excel, SharePoint).
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
• Experience in asset management, including tracking, maintenance, and lifecycle control of IT equipment.
• Good understanding of overall IT security practices, including data protection and access control.
• Strong troubleshooting and fault-finding skills across hardware, software, and network issues.
• Well-organised and methodical, with the ability to manage own time efficiently and prioritise tasks.
• A proactive, can-do attitude with a willingness to learn and support wider business initiatives.

DESIRABLE SKILLS AND EXPERIENCE

• Experience in 1st Line Support, Service Desk, or Systems Admin
• Understanding of LMS platforms

MAIN PURPOSE OF ROLE:

The IT Support Technician will act as a key point of contact for IT support across the business, providing hands-on technical assistance, problem-solving expertise, and proactive support for hardware, software, and systems. This role will also contribute to the development and optimisation of our Microsoft 365 environment, including LMS integration, and may support training initiatives across platforms such as Business Central and Excel.