JOB SUMMARY:

We are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and support to our internal users, ensuring that all IT systems are running smoothly and efficiently.
This position is also responsible for executing planned projects, upgrades and initiatives that will support the ComplyXpert’s growth and mitigate any IT-related risks.

QUALIFICATIONS AND SKILLS:

• Minimum of Matric or equivalent
• Degree or Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Support Technician) are preferred but not mandatory.
• Minimum of 5 years of proven experience as an IT Technician, preferably in the financial industry and/or BPO environment.
• Proficiency in troubleshooting Windows operating systems.
• Strong knowledge of applications such as the Microsoft Office Suite and other productivity tools.
• Hands-on experience with Active Directory, Fortinet, VOIP systems, switch management, and network protocols.
• In-depth expertise in Software-as-a-Service (SaaS) solutions.
• Skilled in designing and implementing firewall rules to support business operations while minimizing security risks, including configuring access control lists (ACLs) and network address translation (NAT).
• Experience in configuring and maintaining enterprise-grade firewalls (e.g., Cisco ASA, Fortinet) for secure operations across multiple sites.
• Exceptional problem-solving skills and attention to detail.
• Strong ability to communicate technical information effectively to non-technical users.
• Customer service-oriented with a commitment to providing outstanding support.
• Excellent organizational and time-management skills, capable of prioritizing tasks in a high-performing, fast-paced team environment.
• Results-driven, goal-oriented, and adept at meeting and exceeding targets.
• Demonstrated ability to adapt to dynamic, fast-growing environments.
• Solution-oriented mindset with strong business-critical thinking and risk mitigation capabilities.
• Proven ability to complete projects and tasks with minimal disruption.
• Strong organizational skills and meticulous attention to detail.

• Provide technical support to end-users for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and troubleshoot, laptops, printers, and other peripheral devices.
• Perform software installations, upgrades, and patches as needed.
• Diagnose and resolve technical issues, including network connectivity problems, application errors, and system crashes.
• Coordinate with vendors for warranty repairs and replacement of faulty hardware components.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Conduct regular maintenance tasks, such as system updates, backups, and antivirus scans.
• Document all support activities, including resolutions, in the ticketing system.
• Provide training and guidance to end-users on software applications and IT best practices.
• Collaborate with other IT team members to implement IT projects and initiatives effectively.