IT Support Technician at DBM GLOBAL INC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Device Imaging, Configuration, Setup, Troubleshooting, Service Desk Management, IT Security Compliance, Asset Management, Process Improvement, Customer Service, ITIL Framework, MS Office 365, Active Directory, ServiceNow, TeamViewer, Citrix, Intune

Industry

Construction

Description

Job Details Job Location: DBMG Headquarters - Phoenix, AZ Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Shift: Day Job Category: Information Technology Description Description Our Employee Value Proposition Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Phoenix, AZ office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits. We are committed to professional development and growing our business. We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period. Core Responsibilities Device imaging, configuration, and setup for new hires across North America. Maintaining and updating Asset Management systems across companies for end user devices Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues. Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs. Service Desk knowledge base management. Creating, updating, and improving support procedures. Maintain accounts, software, and hardware compliance to meet IT security standards. Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling. Execute business support standards, processes and procedures, and guidelines for incident management. Work closely with the IT Service Delivery Manager to recommend and implement process improvements. Proactively learn and train other staff members in new product and service technologies. Engage with remote team members for support when needed. Working knowledge of the ITIL framework. Work Experience 2+ Years of IT Computer Support experience required. Education/Training High School Diploma Specialized Knowledge Certificates & Licenses A+ certification preferred but other industry certifications considered Software & Technology Skills MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge. Qualifications

Responsibilities

The IT Support Technician will be responsible for device imaging, configuration, and setup for new hires, as well as troubleshooting and resolving IT issues. They will also maintain asset management systems and support ongoing hardware refresh projects.