Want to be a part of a company that’s making a difference?
We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.
Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.
Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.
Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.
We’re on a mission to protect people and the planet by building and deploying transformative software. We need everyone’s energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.
Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.
Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!
About the Role
You’ll follow our ITIL-based ticket triage in HaloITSM for things like password resets, printer jams, or network hiccups-but if you spot a way to automate it, all the better - Bottom line: we give you clear playbooks, and we reward anyone who tweaks them to run smoother.

Technical Support & Troubleshooting
Provide 1st line support for Microsoft Windows 11, Office 365, and hardware devices.
Diagnose and resolve issues related to file permissions, Active Directory, and hardware functionality.
Respond to incidents via phone, email, and service portal, ensuring timely resolution.
Escalate complex or urgent issues to 2nd line support when appropriate.
Maintain and monitor network infrastructure.
Provide remote and on-site support as needed.
Knowledge Management & Documentation
Create and update support articles and manuals for users and IT staff.
Document resolutions and communication history in the ticketing system.
Convert resolutions into knowledge base entries to support team learning.
System Maintenance & Operations
Assist with procurement, configuration, and deployment of IT equipment.
Ensure security settings, antivirus, and patches are applied during PC servicing.
Maintain inventory of hardware and software assets.
Customer Service & Collaboration
Deliver world-class customer support with clear, empathetic communication.
Build strong relationships with internal customers and third-party providers.
Promote IT best practices and increase user knowledge of core systems.
Project, Compliance & Process Support
Support IT projects and contribute to process improvements.
Follow, create, and maintain work instructions and audit controls.
Identify trends in service desk calls and perform root cause analysis.
Ensure IT practices align with Cyber Essentials Plus, SOC2, ISO27001, and GDPR requirements.
Support audits and compliance evidence gathering when required.