IT Support Technician at Edge Communications

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Hardware Troubleshooting, Software Troubleshooting, Remote Support Tools, Network Administration, Active Directory, Ticketing System, TCP/IP, IP Phones, POS Devices, Windows Server, Customer Service, Problem Solving, Multi-tasking, Communication, Organizational Skills

Industry

IT Services and IT Consulting

Description

Description IT Support Technician - Hospitality Reports to - IT Services Location: Honolulu - Onsite Company Description Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises. Position Description As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress’' and give 100% daily. As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them. Primary Responsibilities Desktop support for hardware and software troubleshooting Willingness to learn industry-specific and proprietary management systems Setup, deploy, and maintain end-user equipment Perform network administration functions, user account permissions, Active Directory changes Follow up with clients to ensure resolution is complete and satisfactory Maintain accurate, thorough, and timely information in ticketing system Research and resolve problems through all IT functions Collaborate with peers to form technical solutions Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company Requirements Required Skills Ability to provide on-site & remote desktop support to customers. Ability to use remote support tools like VNC, LogMeIn, RDP, etc. Strong troubleshooting abilities Ability to use our remote management platform for workstation configuration status, testing Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications. Being a goal-driven team player with solid organizational skills and a keen attention to detail. Independent, self-starting attitude with the willingness to share knowledge. Thorough knowledge of all Windows server and desktop operating systems Understanding of Hotel property management & Point of Sale applications Thorough knowledge of PC, server hardware, and configuration including related peripherals. Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues. Ability to function effectively in a fast-paced environment Willingness to travel occasionally Ability to multi-task and maintain good communication is a must Desired Skills & Experience Five years related experience or equivalent. Two years of telecommunications experience Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices Understanding of PCI compliance and certificates Familiarity with Ruckus APs and Meraki APs administration Understanding of IP Networking and troubleshooting Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm, and more; Sales – Delphi/SalesForce A+ Certification MCSE / MCDST / A+ certification(s) ACSP certification(s)

Responsibilities

The IT Support Technician will provide onsite and remote support for the IT ecosystem, specializing in the hospitality division, which includes troubleshooting hardware and software, managing end-user equipment, and performing network administration functions. Primary duties involve handling day-to-day help desk requests, ensuring client resolution satisfaction, and maintaining accurate ticketing system information.