Job Title: IT Support Technician
Department: Information Technology
Reports To: Controller
Position Type: Part-Time (Non-Exempt)
Location: Hybrid monthly, or on site as needed
Job Summary: The IT Support Technician is responsible for providing technical assistance and support to end users for hardware, software, network, and system issues. This role involves troubleshooting problems, maintaining computer systems, and ensuring IT operations run smoothly across all departments.

Key Responsibilities:

• Respond promptly to support requests via helpdesk tickets, phone, email, or in-person.
• Diagnose and resolve hardware and software issues for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Set up and manage new user accounts, email addresses, permissions, and access control.
• Support onboarding/offboarding of employees with hardware and system access setup.
• Maintain inventory of IT equipment, software licenses, and user accounts.
• Assist with basic network troubleshooting (Wi-Fi, routers, switches).
• Provide support for common business tools (e.g., Microsoft 365, Google Workspace, Zoom, Slack).
• Document technical issues and solutions in the helpdesk system.
• Collaborate with external vendors for specialized repairs or services.
• Ensure security protocols are followed, including antivirus, backups, and user access controls.
• Assist with system upgrades and rollouts of new software or tools.
• Escalate unresolved issues to IT vendors.

Qualifications:

Required:

• High school diploma or equivalent; Associate’s degree or certification in IT (e.g., CompTIA A+, Network+) preferred.
• 1–2 years of experience in a helpdesk or IT support role.
• Knowledge of Windows and/or Mac operating systems.
• Familiarity with Microsoft 365, Google Workspace, and cloud-based apps.
• Strong troubleshooting and communication skills.
• Ability to work independently and prioritize multiple tasks.

Preferred:

• Experience with IT, basic networking, or remote support tools.
• Knowledge of cybersecurity best practices.
• Experience supporting a multi-location or remote team environment.

Working Conditions:

• May require lifting and moving equipment up to 40 lbs.
• May require occasional evening or weekend availability during upgrades or emergencies.
• Travel may be needed during Branch/ Location set up
• On-site or hybrid work may be required depending on company needs.

Salary Range: $18-23 per hour. 48 hours per month for startup ( 2-3 , 6-hour days a week as needed) then 24 hours 4 4-6-hour shifts per month once set up, schedule can be flexible

• Respond promptly to support requests via helpdesk tickets, phone, email, or in-person.
• Diagnose and resolve hardware and software issues for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Set up and manage new user accounts, email addresses, permissions, and access control.
• Support onboarding/offboarding of employees with hardware and system access setup.
• Maintain inventory of IT equipment, software licenses, and user accounts.
• Assist with basic network troubleshooting (Wi-Fi, routers, switches).
• Provide support for common business tools (e.g., Microsoft 365, Google Workspace, Zoom, Slack).
• Document technical issues and solutions in the helpdesk system.
• Collaborate with external vendors for specialized repairs or services.
• Ensure security protocols are followed, including antivirus, backups, and user access controls.
• Assist with system upgrades and rollouts of new software or tools.
• Escalate unresolved issues to IT vendors