IT Support Technician at G10 Inc

Delavan, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, PC Troubleshooting, Printer Support, Networking Concepts, Device Configuration, Low-Voltage Cabling, Team Collaboration, Documentation, Safety Procedures, User Support, Installation, Security Cameras, Access Control Systems, Mobile Devices, Hardware Maintenance, Software Troubleshooting

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description The IT Support Technician is responsible for assisting with the installation, configuration, and support of end-user devices and IT infrastructure across company sites. This position participates in nationwide deployment projects and provides day-to-day IT support for users and systems. Work includes installation and maintenance of PCs, printers, network equipment, security cameras, door access systems, mobile devices, and related low-voltage cabling. Requirements Essential Duties and Responsibilities Install, configure, and support PCs and general IT hardware Paper and label printers (e.g., Zebra, HP) Network devices (switches, routers, wireless access points) Android and Apple (iOS/iPadOS) devices IP-based security camera systems Door access control systems Assist with running, labeling, and terminating low-voltage cabling. Participate in nationwide deployment projects at various company sites. Perform day-to-day IT support tasks, including: Basic hardware and software troubleshooting User device setup and configuration Peripheral and printer support Collaborate with other team members, project managers, and senior engineers to complete installation, deployment, and support activities. Document completed work, configuration details, and changes; update project notes and tickets as required. Adhere to company safety policies and procedures when using ladders, lifts, tools, and equipment. Perform other related duties as assigned. Qualifications Required: General PC and printer troubleshooting skills. Basic understanding of networking concepts (e.g., IP addressing, DHCP, subnets). Ability to set up and configure Android and Apple (iOS/iPadOS) devices. Ability to travel up to 25% of the time, including air travel. Valid driver’s license. Ability to work effectively as part of a team and communicate clearly with technical and non-technical staff. Ability to safely use ladders, hand tools, power tools, and lifts, and to perform hands-on installation work. Demonstrated positive attitude and ability to learn quickly in a fast-paced, hands-on environment while adapting to changing priorities. Ability and willingness to contribute new ideas, suggest improvements, and proactively help improve team processes and technical solutions. Preferred: Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent education/experience. Experience with low-voltage cabling (pulling, terminating, testing). Familiarity with IP camera systems, access control systems, or label printing systems. Working Conditions and Physical Requirements Ability to lift and carry equipment such as PCs, printers, and networking hardware (typically up to 50 lbs). Ability to stand, walk, bend, and work on ladders and scissor lifts for extended periods as needed for installation work. Must be comfortable working at heights and have no issues with elevated work environments. Travel to various sites by car and air as required by project schedules.

Responsibilities

The IT Support Technician is responsible for the installation, configuration, and support of end-user devices and IT infrastructure. This includes participating in nationwide deployment projects and providing day-to-day IT support for users and systems.