GMP Recruitment are proud to be in partnership with a long-established and reputable defence engineering firm based in the Birmingham area. We are currently recruiting on their behalf for an experienced IT Support professional to join their I.T Department on a full-time, permanent basis.
This position offers a salary of up to £35,000 Per annum based on experience and working office hours of 8.30-5pm some flexibility available. This position provides the opportunity to work within a secure and progressive environment focused on reliability, innovation, and continuous improvement.
Our client operates a busy and growing site with a wide range of IT systems, infrastructure, and critical business applications. They are seeking a proactive and technically strong individual to help maintain and enhance IT operations, provide day-to-day support, and drive forward system improvements to meet the growing demands of their customers.

IT Support Main Responsibilities:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, and related hardware/software.
• Manage and deliver business-critical IT tasks and system improvements.
• Support and enhance productivity by enabling smarter business processes and IT efficiencies.
• Research, evaluate, and implement emerging technologies, hardware, and software solutions.
• Act as subject matter expert across Windows, iOS, and widely used applications (Microsoft, Adobe, Google Workspace).
• Ensure ongoing cyber security compliance, supporting Cyber Essentials + accreditations.
• Install, configure, and support workstations, printers, phones, and mobile devices.
• Administer and secure the company’s Office 365 / SharePoint environment, developing it to meet business needs.
• Oversee administration of time and attendance systems and other business-critical platforms.
• Assist in supporting the company’s Infor ERP business solution.
• Lead on cyber security awareness, employee training, and preventative measures against phishing and cyberattacks.
• Provide documentation, training, testing, and implementation support for IT projects.
• Manage asset database and maintain accurate records of IT equipment.
• Liaise with third parties to deliver IT services and support business requirements.

IT Support required skills and experience:

• Minimum of five years’ experience in an IT support role.
• Strong knowledge of operating systems, hardware, and IT technologies.
• Knowledge and understanding of cyber security standards, controls, and practices.
• Ability to work independently, prioritise workload, and multitask effectively.
• Excellent interpersonal and communication skills with a professional approach.
• Meticulous attention to detail with strong problem-solving abilities.
• Proven experience liaising with third parties and external providers.
• Strong critical thinking and logical troubleshooting skills.
• Ability to maintain confidentiality of sensitive company information.
• Eligibility to obtain BPSS and SC clearance.

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, and related hardware/software.
• Manage and deliver business-critical IT tasks and system improvements.
• Support and enhance productivity by enabling smarter business processes and IT efficiencies.
• Research, evaluate, and implement emerging technologies, hardware, and software solutions.
• Act as subject matter expert across Windows, iOS, and widely used applications (Microsoft, Adobe, Google Workspace).
• Ensure ongoing cyber security compliance, supporting Cyber Essentials + accreditations.
• Install, configure, and support workstations, printers, phones, and mobile devices.
• Administer and secure the company’s Office 365 / SharePoint environment, developing it to meet business needs.
• Oversee administration of time and attendance systems and other business-critical platforms.
• Assist in supporting the company’s Infor ERP business solution.
• Lead on cyber security awareness, employee training, and preventative measures against phishing and cyberattacks.
• Provide documentation, training, testing, and implementation support for IT projects.
• Manage asset database and maintain accurate records of IT equipment.
• Liaise with third parties to deliver IT services and support business requirements