IT Support Technician – Google Workspace & Apple (On-Site Alcorcón) at INNOCV Solutions S.L.U.

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Workspace, MacOS, IOS, Jamf, Apple Business Manager, Intune, Autopilot, SCCM, Windows 11, Videoconferencing, Ticketing systems, Preventive maintenance, Onsite support, Communication skills

Industry

Software Development

Description

Who are we? We are an international digital consulting firm specialized in driving the evolution of the business models of large and mid-sized companies. We help our clients improve their competitiveness by connecting strategy, communication, design, technology, and data always with a practical, impact-oriented approach. With more than 2,000 people across different countries, we work on end-to-end projects: from strategic definition to implementation, measurement, and continuous optimization. Our focus is on turning data into real business decisions, not just producing reports. About the role At Grupo Tier1, currently part of Alkemy Group, we are looking for an IT Support Technician (Executive, In-Plant) to provide high-level onsite support at our client’s offices in Alcobendas. We are seeking someone with experience in onsite IT support, accustomed to delivering close, solution-oriented, and professional service, especially in demanding corporate environments and when supporting executive-level users. What do we value? Experience in onsite IT support Solid knowledge of Google Workspace Familiarity with Apple environments, especially macOS and iOS Experience with Jamf, Apple Business Manager, Intune, Autopilot, or SCCM is a plus English level B1 or B2 Professional appearance Punctuality Strong communication skills and executive-level language Verification of incident resolution Commitment Respect for privacy Proactivity in preventive maintenance (e.g., meeting room checks) What you will do Provide onsite support to end users at the client’s location Administer Google Workspace and support tools such as Gmail, Drive, Calendar, and Google Meet Configure and support Apple devices Deploy and image Windows 11 equipment Provide support for meeting rooms and videoconferencing systems Manage and track incidents through a ticketing system What do we offer you? At Alkemy, we work to help people develop their talent in a collaborative, demanding, and stimulating environment where ideas become reality. Would you like to grow with us? If you’re looking for an environment where analytics plays a strategic role, innovation is applied with sound judgment, and data generates real impact… We look forward to meeting you at Alkemy. Loyal to our commitment with diversity and inclusion, we encourage everybody to apply, especially those belonging to underrepresented groups such as LGTBIQ+ members and those with disabilities.

Responsibilities

Provide high-level onsite IT support to end users, including the administration of Google Workspace and configuration of Apple and Windows devices. Manage meeting room systems and track all incidents through a dedicated ticketing system.