IT Support Technician at Greenwood Associates, Inc.

Niles, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

30.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Microsoft 365, Windows Operating Systems, Customer Service, Ticketing Systems, Hardware Configuration, Entra, Intune, Onboarding/Offboarding, IT Security Practices, Communication, Organization

Industry

Food and Beverage Services

Description

Description Greenwood Associates Inc. is a family owned and operated distributor of natural fruit and vegetable juice concentrates, purees, and essential oils, proudly serving the food and beverage industry since 1974. With over 50 years of experience, Greenwood provides high quality products, custom blending, packaging, and logistics solutions to customers across North America. Rooted in strong relationships and a people first culture, Greenwood values teamwork, accountability, and long-term growth. As a stable, multi generation business, we empower employees to make an impact, build lasting partnerships, and grow their careers in an environment that values integrity and collaboration. The IT Support Technician is responsible for providing frontline help desk support to employees across the organization. This role serves as the primary point of contact for technical issues, ensuring timely resolution of support requests while delivering a high level of customer service and minimizing disruption to daily business operations. Requirements Key Responsibilities Serve as the initial point of contact for all IT-related issues including tickets, emails, and in-person requests Troubleshoot and resolve technical issues such as password resets, account access, Microsoft 365, and end-user hardware concerns Log, track, and manage all support requests within the ticketing system Ensure timely resolution and consistent communication with end users Escalate complex issues to the IT Systems Manager as needed Assist with onboarding/offboarding including account setup and equipment deployment Configure and maintain laptops, desktops, printers, and peripherals in entra/intune Maintain documentation of issues, resolutions, and processes Identify recurring issues and recommend improvements Qualifications and Core Competencies 1–3 years of experience in IT support or help desk environment Working knowledge of Microsoft 365 and Windows operating systems Strong troubleshooting and problem-solving skills Excellent communication, organization, and customer service skills Ability to manage multiple priorities Experience with help desk/ticketing system Exposure to IT security practices Relevant certifications such as CompTIA A+ Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Ability to move throughout the facility as needed Ability to lift up to 50 lbs of IT equipment Responsibilities are not limited to those above and will include tasks and functions not described. This document is not intended and shall not be construed as creating an employment contract, and the Company may revise job descriptions or titles at any time. Benefits Offered: Medical Dental Vision 401k Retirement Plan Life Insurance Disability Insurance Accident/Critical Illness Insurance Generous PTO Accrual Paid Holidays

Responsibilities

The IT Support Technician serves as the primary point of contact for technical issues, providing frontline help desk support to employees. Key duties include troubleshooting hardware and software, managing support tickets, and assisting with user onboarding and offboarding.