CAREER OPPORTUNITY

GeoSpectrum is growing and has a new career opportunity for a IT Support Technician. As the organization’s primary IT Support Technician, you are the first point of contact for employee IT support. Having a service-oriented nature, you will triage Helpdesk service requests and provide technical support in a friendly and timely manner. As a key member of the IT team, you will also contribute to the infrastructure team’s projects and documentation.

QUALIFICATIONS

• Post-secondary education in system or network administration or equivalent experience.
• Minimum 1 year of technical support experience.
• Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
• Excellent problem-solving skills through identifying, analyzing, and resolving problems
• Strong verbal and written communication skills.
• Service oriented by actively listening, setting expectations and delivering commitments.

• Act as the first point of contact for the organization’s IT support team, assist with general IT technical support.
• Triage and service IT support tickets in JIRA, and ensure completion in predetermined service level agreement.
• Set-up, support and troubleshoot for new / existing users in an in-office and remote Windows, Linux, and Mac environment.
• Perform computer maintenance and lifecycle.
• Manage asset control management.
• Create and maintain IT technical documentation, forms, workflows.
• Assist in the maintenance, development, and implementation of new and existing infrastructure, including network equipment, virtualization, Microsoft 365, Active Directory, and more.
• Consult technical manuals and research for technical issues and solutions.
• Participate in continuous improvement of IT infrastructure, policies and processes to support company growth.
• Support the infrastructure administration team to test and implement new solutions.
• Proactively participate in professional development, performance reviews and training.
• Participate in organizational occupational health and safety education, prevention, promotion, and reporting.