IT Support Technician (HelpDesk) at GeoSpectrum Technologies Inc
Dartmouth, NS B3B 1J4, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

0.0

Posted On

15 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Secondary Education, Network Administration, Communication Skills, Active Directory, Commitments

Industry

Information Technology/IT

Description

CAREER OPPORTUNITY

GeoSpectrum is growing and has a new career opportunity for a IT Support Technician. As the organization’s primary IT Support Technician, you are the first point of contact for employee IT support. Having a service-oriented nature, you will triage Helpdesk service requests and provide technical support in a friendly and timely manner. As a key member of the IT team, you will also contribute to the infrastructure team’s projects and documentation.

QUALIFICATIONS

  • Post-secondary education in system or network administration or equivalent experience.
  • Minimum 1 year of technical support experience.
  • Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
  • Excellent problem-solving skills through identifying, analyzing, and resolving problems
  • Strong verbal and written communication skills.
  • Service oriented by actively listening, setting expectations and delivering commitments.
Responsibilities
  • Act as the first point of contact for the organization’s IT support team, assist with general IT technical support.
  • Triage and service IT support tickets in JIRA, and ensure completion in predetermined service level agreement.
  • Set-up, support and troubleshoot for new / existing users in an in-office and remote Windows, Linux, and Mac environment.
  • Perform computer maintenance and lifecycle.
  • Manage asset control management.
  • Create and maintain IT technical documentation, forms, workflows.
  • Assist in the maintenance, development, and implementation of new and existing infrastructure, including network equipment, virtualization, Microsoft 365, Active Directory, and more.
  • Consult technical manuals and research for technical issues and solutions.
  • Participate in continuous improvement of IT infrastructure, policies and processes to support company growth.
  • Support the infrastructure administration team to test and implement new solutions.
  • Proactively participate in professional development, performance reviews and training.
  • Participate in organizational occupational health and safety education, prevention, promotion, and reporting.
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