JOB SUMMARY:

We’re looking for a motivated Level 1 Helpdesk Technician to join our IT support team. In this role, you’ll provide front-line technical assistance to end users, helping resolve common hardware, software, and network issues. This is a great opportunity for someone with 1–2 years of helpdesk experience who is eager to grow their skills in a collaborative environment.

REQUIREMENTS:

• 1–2 years of experience in a helpdesk or IT support role.
• Basic understanding of Windows operating systems, Active Directory, and Office 365.
• Familiarity with ticketing systems and remote support tools.
• Strong communication and problem-solving skills.
• Ability to follow documented procedures and work independently.
• A passion for technology and a willingness to learn.
• CompTIA A+, Microsoft Fundamentals, or similar certifications are a plus.
  Job Types: Full-time, Permanent
  Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Work Location: In perso

• Provide remote and on-site support for desktops, laptops, printers, and basic network connectivity.
• Troubleshoot and resolve common issues related to Windows OS, Office 365, email, and user access.
• Assist with onboarding/offboarding tasks including account setup, password resets, and hardware deployment.
• Document support requests, resolutions, and procedures in the ticketing system.
• Escalate complex issues to senior technicians or engineers as needed.
• Maintain a high level of customer service and professionalism in all interactions.
• Monitor systems and alerts using RMM tools and report anomalies.