JOB SUMMARY

Provide 1st level technical support to end users for the diagnosis and resolution of hardware and software-related issues within the City of Thomasville and other supported cities/organizations. Responsible for all client-side line of business applications.

QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively with both internal and external customers.
• Strong oral and written communication skills.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered incidental to performing their duties as though they were actually written out in this job description.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis

Please refer the Job description for details