IT Support Technician I at Construction Resources

Decatur, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Mac OS, Microsoft 365, Microsoft Intune, Apple Business Manager, Mobile Device Management, Communication, Customer Service, Organizational Skills, Time Management, Problem Solving, Documentation, Technical Support, Hardware Provisioning, Software Installation, Troubleshooting

Industry

Construction

Description

POSITION OVERVIEW Summary The Tier 1 Helpdesk Technician is the first point of contact for end users seeking technical assistance. This role focuses on basic troubleshooting and support for hardware, software, and network-related issues in a Microsoft Intune-managed environment. Key Responsibilities Respond to user inquiries via phone, email, or ticketing system (Jira,). Diagnose and resolve basic technical issues (e.g., password resets, printer issues, software installations). Escalate complex problems to Tier 2 support. Document issues and resolutions in the helpdesk system. Maintain knowledge base articles for common issues. Assist with onboarding/offboarding tasks (e.g., account setup, hardware provisioning). Support users with mobile device enrollment and configuration using Microsoft Intune. Monitor device compliance and assist users with remediation steps via Intune. Imaging and deployment of Laptops and Desktops as well as Asset Recovery. Required Skills Basic understanding of Windows/Mac OS environments. Familiarity with Microsoft 365 and common business applications. Basic understanding of Microsoft Intune. Apple Business Manager (ABM) and mobile device management. Strong communication and customer service skills. Ability to follow procedures and work in a team environment. Strong organizational and time management skills. Ability to work under pressure and handle multiple priorities. Respect for company policies and confidentiality. Ability to document processes and procedures. Physical and Mental Demands Flexibility, composure, and the ability to prioritize and handle multiple tasks. Professional attitude and the ability to provide leadership and maintain confidentiality. Physical activities include writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, and lifting 15 lbs. Qualifications High school diploma or equivalent; IT certifications (e.g., CompTIA A+) preferred. 0–2 years of experience in a technical support role. BENEFITS Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance EEO At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position that requires overtime as business needs dictate. OTHER DUTIES Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. PRIVACY NOTICE We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data. This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent. By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

Responsibilities

The IT Support Technician I is responsible for responding to user inquiries and diagnosing basic technical issues. This role also involves documenting issues, maintaining knowledge base articles, and assisting with onboarding and offboarding tasks.