Onsite Support Technician- Laptop/desktop, sys admin skill, well versed with ticketing system, has worked under SLAs. Exp in customer handling

TECHNICAL/FUNCTIONAL SKILLS

• IT Desktop Support experience, Laptop Refresh, and assignment of new laptops, closing tickets within the defined SLAs Excellent communication skills, interacting with employees and contractors at any level.
• Concentrated focus on defect reduction and quality of services.
• Excellent customer relations and customer support skills.
• Experience working in a team-oriented, global, collaborative environment.
• Assign configured laptops and refresh the aged laptops Meet SLAs for incoming tickets.
• Project manage software/hardware rollouts and refresh items.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/laptops and to deliver required desktop service levels.
• Collaborate with multiple stakeholders as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding issues Multi-Stakeholder Management, Good communication
  Job Type: Contract
  Pay: $35.00 per hour

Experience:

• Desktop support: 7 years (Required)
• customer handling: 6 years (Required)
• SLAs: 5 years (Required)
• ticketing system: 6 years (Required)

Location:

• Austin, TX 78701 (Required)

Work Location: In perso

Please refer the Job description for details