Our client based in Cullen has a fantastic opportunity for an IT Support Technician to grow their team.

ESSENTIAL SKILLS:

• Ability to deploy and provide support to those using MS Office applications including 365, Windows Server & desktop operating systems
• Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc.
• Experience in email systems: POP, IMAP, Exchange, 365
• Experience of configuring and supporting networked and local printers
• Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats
• Excellent diagnostic and problem-solving skills
• Strong communication skills both written and verbal
• Organisational and time-management skills
• Ability to work independently and as part of a team

ADVANTAGEOUS BUT NON-ESSENTIAL SKILLS:

• Understanding of VOIP telephony systems
• Experience with Microsoft Azure cloud computing platform
• Experience with Domains, DNS and SSL management
• Virtualisation experience in VMWare, HyperV
• Experience of supporting Accounting packages (Sage, QuickBooks, Xero)
• Experience of configuring & supporting Microsoft SQL Server.
  If you have the desired skills and experience, we would love to hear from you, please apply today or submit your CV to charlene@ignitejobs.co.uk
  Job Type: Permanent

Ability to commute/relocate:

• Cullen: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Location:

• Cullen (required)

Work Location: In perso

• Provide phone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within our ticketing system.
• Diagnose and troubleshoot complex hardware, software, cloud, and network issues to resolution.
• Perform in-depth analysis of system logs, event logs, and other data to identify root causes of issues and prevent future occurrences.
• Install and Configure computer Server, Hardware and Network systems, Software applications & Email systems
• Collaborate with vendors and third-party providers to resolve technical issues and escalate as necessary.