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IT Support Technician II at Cosmetic Physician Partners

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L2 Troubleshooting, Microsoft 365, Google Workspace, Technical Documentation, Networking Fundamentals, Endpoint Management, Customer Service, Mac Support, Azure AD, Exchange Online, VoIP Systems, MDM Platforms, Zendesk, SonicWall, macOS Administration, Project Implementation

Industry

Medical Practices

Description

Job Responsibilities: Provide advanced L2 troubleshooting and problem resolution for escalated technical issues Manage day-to-day operations of M365 and Google Workspace tenants Participate in IT projects and provide implementation support Serve as backup support for L1 help desk operations when needed Own and manage all IT department documentation and knowledge base Coordinate documentation creation across IT team members Maintain documentation standards and ensure regular updates Configure, deploy, and support Mac computer systems and specialized macOS issues Escalate complex issues to L3 Receive and resolve escalations from IT Technician Qualifications: Minimum 2 years of experience in IT support or technician role with L2-level troubleshooting Strong communication and customer service skills for internal staff Proficiency with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive) Experience with Microsoft technologies (Windows 10/11, Entra ID/Azure AD, Exchange Online) Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Experience with endpoint management and deployment Ability to create and maintain technical documentation Proactive, self-directed work approach with strong organizational skills Commitment to maintaining confidentiality and data security standards (HIPAA) Nice to have: Experience with SonicWall firewalls and network security appliances Knowledge of Mobile Device Management (MDM) platforms Familiarity with Zendesk or similar ticketing systems Google Workspace administration experience Project implementation or site onboarding experience Understanding of VoIP/telephony systems Experience supporting multi-site environments macOS administration and support experience

Responsibilities

The IT Support Technician II will provide advanced L2 troubleshooting and manage day-to-day operations of M365 and Google Workspace tenants. They will also participate in IT projects, support L1 help desk operations, and maintain IT documentation.