DEDICATED IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
We are searching for multiple Level 2 Support Technicians to augment our Mid-Market and SMB Service divisions and play a pivotal role in continued growth as we advance as to being a top 5 privately owned (non- private equity backed) MSPs in the United States.
If you would like to know more about Dedicated IT, click the links below:
https://www.linkedin.com/compa… (https://www.linkedin.com/company/dedicated-it/)
https://www.glassdoor.com/Revi… (https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm) (https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm)

POSITION SUMMARY

Location: DFW Metro, TX

TECHNICAL SKILLS REQUIRED

• Ability to solve problems without specific instructional guidance
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
• Assist clients with the installation of business line software and related services
• Train users in supported software & hardware
• Work with vendor support contacts to resolve technical problems with Equipment & software
• Ability to explain technical information in simple terms
• Intermediate to advanced experience supporting/troubleshooting:
  o Workstation hardware
  o Windows/Mac OS
  o Mobile devices
  o MFA
  o Desk phones and headsets
  o Printers/Scanners
  o SharePoint/OneDrive/365
  o Active Directory
  o DNS/DHCP
  o NTFS/File permissions
  o Firewall/VPN

o Network Infrastructure including R&S and APs/WAPs

• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details

o 50 WPM

• Technical Writing and Documenting

EDUCATION/EXPERIENCE QUALIFICATIONS

• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
• At least 2-3 years in a previous help desk or relevant advanced role, required.
• Prior MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred

Please refer the Job description for details