IT Support Technician II - Dallas/Forth Worth

at  Dedicated IT

DEDICATED IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are rapidly becoming a household name in Healthcare IT. Combined with our people-centric culture, we are positioned to be an employer of choice in the MSP space too.
We have been seeing amazing growth which is why we are searching for IT Professionals to provide an elevated level of service to our clients. Currently we need multiple Level 2 Support Technicians to provide remote support for our clients.
Support Technicians at Dedicated IT hold an especially significant role as they can be the face of our company and are where great customer service and experience begins. If you have a passion for both IT and people, you are customer-focused, results-oriented, detailed, and ambitious: you are someone we want to talk to! Apply with the latest version of your resume and our People Operations Team will reach out to you.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
Click the links below to learn more about us!
https://www.linkedin.com/compa… (https://www.linkedin.com/company/dedicated-it/)
https://www.glassdoor.com/Revi… (https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm)

POSITION SUMMARY

Location: Dallas-Forth Worth Metroplex
Schedule: 8 AM - 5 PM EST, other shifts available based on need. Occasional onsite visits to Dallas-Fort Worth clients
Salary: $55,000 - $65,000
Support Technicians help businesses manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.
Support Technician II’s are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1. Support Technician II’s are considered DIT’s core technical team that support a large variety of clients, solving their technical problems through creative problem solving.

TECHNICAL SKILLS REQUIRED

• Ability to solve problems without specific instructional guidance
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
• Assist clients with the installation of business line software and related services
• Train users in supported software & hardware
• Work with vendor support contacts to resolve technical problems with Equipment & software
• Ability to explain technical information in simple terms
• Intermediate to advanced experience supporting/troubleshooting:
  o Workstation hardware
  o Windows/Mac OS
  o Mobile devices
  o MFA
  o Desk phones and headsets
  o Printers/Scanners
  o SharePoint/OneDrive/365
  o Active Directory
  o DNS/DHCP
  o NTFS/File permissions
  o Firewall/VPN

o Network Infrastructure including R&S and APs/WAPs

• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details

o 50 WPM

• Technical Writing and Documenting

EDUCATION/EXPERIENCE QUALIFICATIONS

• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
• At least 2-3 years in a previous helpdesk or relevant advanced role, required.
• Prior MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred

Please refer the Job description for details