DEDICATED IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
We are searching for a Level 2 Support Technician to augment our Mid-Market Service division and play a pivotal role in continued growth as we advance as one of the top 5 privately owned (non- private equity backed) MSPs in the United States.
If you would like to know more about Dedicated IT, click the links below:
https://www.linkedin.com/compa… (https://www.linkedin.com/company/dedicated-it/)
https://www.glassdoor.com/Revi… (https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm) (https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm)

POSITION SUMMARY

Location: Fort Lauderdale, FL
Schedule: 7 AM to 4 PM or 10 AM to 7 PM, hybrid schedule after 30 days
Salary: $55,000 - $65,000
Support Technicians help businesses manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.
Support Technician II’s are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1. Support Technician II’s are considered DIT’s core technical team that support a large variety of clients, solving their technical problems through creative problem solving.

TECHNICAL SKILLS REQUIRED

• Ability to solve problems without specific instructional guidance
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
• Assist clients with the installation of business line software and related services
• Train users in supported software & hardware
• Work with vendor support contacts to resolve technical problems with Equipment & software
• Ability to explain technical information in simple terms
• Intermediate to advanced experience supporting/troubleshooting:
  o Workstation hardware
  o Windows/Mac OS
  o Mobile devices
  o MFA
  o Desk phones and headsets
  o Printers/Scanners
  o SharePoint/OneDrive/365
  o Active Directory
  o DNS
  o DHCP
  o NTFS/File permissions

o Firewall/Networking/VPN

• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details

o 50 WPM

• Technical Writing and Documenting

EDUCATION/EXPERIENCE QUALIFICATIONS

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• High School Diploma/GED required

• Strong understanding of Group Policy required
• Prior Legal IT experience preferred
• Experience with legal applications preferred. ProLaw, Matter Expert, Clio
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications – multiple preferred + relevant experience
• At least 2-3 years in a previous helpdesk or relevant advanced role, required
• ConnectWise Manage experience preferred

Please refer the Job description for details