IT Support Technician III at Beehive Industries

Loveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Networking Knowledge, User Support, Tier II Escalation, PC Maintenance, Asset Tracking, Inventory Control, Documentation, Knowledge Base (KB), Microsoft Windows, MS Office 365, Entra ID, Endpoint Management, Mobile Phone Support, VoIP

Industry

Defense and Space Manufacturing

Description

Role Overview As a key member of the Beehive Industries IT department, the IT Support Technician will work in close coordination with the IT Team in performing all activities associated with installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, and capability to be a self-starter. Experience in supporting an Engineering and Manufacturing environment is a plus. Responsibilities: Assist users in resolving computer hardware and software issues Ensure quick response times to facilitate maximum uptime for all users and systems Troubleshoot and report network issues to the Systems team Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support Act as a point of contact for Tier II escalated unknown/unsolved issues. Discuss best practices for PC maintenance and performance with users. Maintain, track, and control IT assets and inventory Collaborate with co-workers to share expertise, information and solve problems Document processes and best practices; assist in maintaining an up-to-date KB repository Assist remote infrastructure team with hands-on support Other duties as assigned by Supervisor/Manager Requirements: Five plus years of IT support experience in a corporate environment ·Expert working knowledge of all Microsoft Windows & Office technologies (Windows 10/11 as well as MS Office 365 Suite) Expert working knowledge of Entra ID, Endpoint Management, Network fundamentals. Various Mobile phone support including MDM, VoIP, and other telecommunication technologies Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills Must demonstrate superior organization and time management skills Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs Education/Certifications: High School or equivalent required, Associate’s Degree or higher preferred A+, Net+, MSCA, and other IT related certificates are a plus U.S. Citizenship is required. Candidates must be able to obtain and maintain a U.S. government-issued security clearance Preferred Qualifications: Working knowledge of Ansys, Autodesk, Siemens or Solidworks applications Experience with Microsoft Teams Room hardware Experience with CAD/CAM/CFD software licensing, installation, and support If this sounds like you, please submit an application with your resume. This could be the opportunity you are looking for to expand your skills, contribute to a winning team, and work with talented people who love what they do and take pride in our mission. Beehive Industries offers a comprehensive benefits package that includes group Medical, Dental, Life, and Short and Long-Term disability coverage from day one. We also offer a generous 401(k) Retirement Savings Plan with a Company match. Every role at Beehive Industries is bonus eligible and will also receive equity in the company. Beehive Industries is committed to full compliance with applicable anti-discrimination laws. We are an equal opportunity employer and value diversity at our company. We strive to create an inclusive work environment and will not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

The IT Support Technician will perform activities associated with installing, supporting, and maintaining IT hardware, software, and services, while assisting users with troubleshooting computer issues to ensure maximum system uptime. Responsibilities also include acting as a point of contact for escalated issues, maintaining IT assets, documenting processes, and collaborating with the team.